MARIA O'BRIEN
SANTA ANA,CA
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server
Charlie Chili
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
WAITRESS
Chihuahua Cerveza
07.2022 - 10.2022
- Provided exceptional service to guests, persuading and influencing their purchase decisions with high margin items and add-ons
- Exercised focus and concentration to keep track of tables and remember orders, checking in with guests throughout the meal to ensure their satisfaction
- Built positive relationships with guests from the first interaction, greeting and accommodating them with a warm and friendly demeanor
- Collaborated with the restaurant manager to order and stock inventory, facilitating smooth front-of-house operations
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests
- Delivered personalized meal options by informing the kitchen of special dietary needs or requests
- Maintained cleanliness and sanitized hands and surfaces to ensure food safety and comply with health department regulations
- Checked patron identification to verify minimum age requirements for the consumption of alcoholic beverages.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
SHIFT MANAGER & WAITRESS
SoCal Fresh
07.2020 - 08.2022
- Filed data received from insurance carriers and secondary providers in appropriate patient charts
- Interviewed patients to complete case histories or intake and insurance forms, scheduling appointments and maintaining an updated calendar
- Greeted persons entering the establishment, determining the nature and purpose of their visit
- Contacted insurance companies to verify patient eligibility and coverage
- Organized charts regularly in accordance with the clinic's policies and procedures
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments.
Server
BTG Catering
06.2020 - 07.2022
- Managed daily operations of the restaurant, including communicating orders to kitchen staff to turn tables faster and keep food fresh and hot
- Prepared and delivered meals to guests, complying with health department regulations to prevent foodborne illness
- Upsold drinks and desserts, boosting revenue and profit
- Delivered accurate checks and processed bill payments in the POS system
- Greeted and escorted guests to tables, fostering a warm welcome and building positive relationships
- Informed customers about daily specials, increasing sales of popular food items or dishes
- Checked patron identification to verify minimum age requirements for the consumption of alcoholic beverages.
Education
Bachelor Of Arts (B.A.) - Emerging Digital Media Arts
Southern Oregon University
Ashland, OR12.2016
Skills
- Extensive experience in ingredient pairing, food presentation, and nutrition
- Proven ability to adapt to new environments and situations
- Strong customer service skills and ability to build positive relationships with guests
- Knowledge of food safety regulations and practices
- Cash Handling
- Strong Work Ethic
- High-volume dining
- Food safety understanding
References
- Jay Zuckerman, SoCal Fresh, Manager, (949) 664-1588, jayzuckerman@gmail.com
- George Bells, BTG Bartending, Owner, (949) 229-7445, gbells1975@gmail.com
Languages
Spanish
Native or Bilingual
Timeline
WAITRESS
Chihuahua Cerveza
07.2022 - 10.2022
Server
Charlie Chili
04.2022 - Current
SHIFT MANAGER & WAITRESS
SoCal Fresh
07.2020 - 08.2022
Server
BTG Catering
06.2020 - 07.2022
Bachelor Of Arts (B.A.) - Emerging Digital Media Arts
Southern Oregon University