MARIA OCAMPO
Long Beach,CA
Summary
To obtain a position with a company in which my Strong Communication, Leadership, Customer Service Management experience and my computer knowledge can be utilized to benefit the company.
Overview
10
10
years of professional experience
Work History
Customer Service Representative Ocean Export
Seagate Container Line DBA Transworld Shipping Inc
09.2018 - Current
- Request Bookings with Vessel carrier
- Performed data entry and customer data.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained accurate records of customer interactions, ensuring seamless follow-up when needed.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Researched and resolved routine and non-routine billing questions.
- Coordinated with sales team to maintain accurate product data for efficient order processing and customer service.
- Collaborated with customs brokers to expedite clearance of shipments and avoid penalties or delays.
- Maintained detailed records of shipments, tracking information, and related documentation for easy reference during audits or inquiries.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
Customer Service Representative Ocean Export
Mapcargo Global Logistics
12.2013 - 09.2018
- Streamlined ocean export processes by implementing efficient documentation and tracking systems.
- Improved customer satisfaction with timely and accurate updates on shipment statuses and resolving any concerns.
- Maintained compliance with international shipping regulations, ensuring all necessary paperwork was completed accurately.
- Assisted in preparing comprehensive reports for management review, highlighting key performance indicators related to ocean exports.
- Achieved consistent on-time delivery performance by effectively coordinating schedules between carriers, warehouse staff, and clients.
- Ensured invoicing accuracy by closely reviewing billing details and promptly addressing discrepancies as needed.
- Verified shipments against documents to maintain accuracy.
- Followed requirements and regulations for dangerous goods handling.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Examined cargo and freight shipments to check goods' condition.
- Entered shipping information into computer system and estimated freight and postal rates.
Education
General Studies
Long Beach City Community College
Long Beach, CADiploma - General Studies
Woodrow Wilson High School
Long Beach, CA06.2000
Skills
- Attention to Detail
- Ability to work in a fast paced environment
- Proficient with Microsoft Word, Excel and 10-key
- Problem Solving
References Available
Upon Request
Strengths And Qualifications
- Excellent communications skills, both written and verbal.
- Effectively managed multiple projects with the ability to work under pressure with deadlines.
- Fast learner, Data Entry experience, excellent customer service skills and a team player.
Timeline
Customer Service Representative Ocean Export
Seagate Container Line DBA Transworld Shipping Inc
09.2018 - Current
Customer Service Representative Ocean Export
Mapcargo Global Logistics
12.2013 - 09.2018
General Studies
Long Beach City Community College
Diploma - General Studies
Woodrow Wilson High School
Similar Profiles
Lim Jye ShinLim Jye Shin
Sales and Marketing Manager at Amann Shipping Container Line Sdn BhdSales and Marketing Manager at Amann Shipping Container Line Sdn Bhd
BASIL K JOSEBASIL K JOSE
EXECUTIVE - CAPACITY & FEEDER MANAGEMENT at CORDELIA CONTAINER SHIPPING LINEEXECUTIVE - CAPACITY & FEEDER MANAGEMENT at CORDELIA CONTAINER SHIPPING LINE
Harshida PadhyaHarshida Padhya
Assistant Manager at Cordelia Container Shipping Line Pte LtdAssistant Manager at Cordelia Container Shipping Line Pte Ltd