Maria Ochoa
Kennewick,WA
Summary
Dedicated and highly organized administrative professional with over 20 years of experience in fast-paced, collaborative environments. Proven ability to manage complex accounts, facilitate communication, and support leadership teams. Seeking to leverage my skills and experience to contribute to the success of Airbnb.
Overview
22
22
years of professional experience
Work History
Accounts Specialist/ Remote
Cambia Health Solutions/ Regence Blue Shield
Portland, OR
09.2023 - Current
- Collaborate closely with the sales team, underwriting, and brokers to facilitate seamless operations and communication.
- Prepare and maintain accounts and documentation, ensuring accuracy and confidentiality.
- Utilize Salesforce and Facets to manage client information and streamline processes.
- Examine payroll documents for accuracy, ensuring compliance with company standards.
- Proficiently utilizes Microsoft Excel, Adobe, Outlook, and Microsoft Teams
- Handle a high volume of emails and tasks, maintaining organization and efficiency to ensure timely responses and task completion.
Medical/surgery Assistant
Center for Excellence in Dermatology
Kennewick, WA
02.2011 - 09.2024
- Understanding of primary and secondary insurance: familiarity with various insurance plans and their coverage policies
- Participate in coding meetings to proper documentation
- Incorporate outside records into charts and EHR
- Identify reasons behind denied medical claims and worked closely with internal departments to find resolutions
- Documentation of charts and lab orders using ICD and CPT coding
- Detect and resolved issues/phone calls for improved patient care
- Keep detailed reports of client and account data, consistently updating database with latest information
- Interview and engage with patients to obtain medical history, chief complaints, vital signs and assist in procedures/ surgeries
- Maintain strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Remain calm and professional in stressful circumstances and effectively diffused tense situations with patients
Bilingual Paramedical Examiner/ Per Diem
ExamOne, Quest Diagnostics
Kennewick , WA
05.2012 - 05.2024
- Handle and upload documents, meeting urgent policy deadlines
- Ability to work independently and remotely, collaborating with remote colleagues and managers through email, phone, and fax to ensure seamless communication
- Receive packaging, supplies and correspondence sent from Idaho office
- Stay up-to-date with Compliance certifications
- Conduct medical history interviews and physical examinations on applicants for life insurance policies
- Travel to various locations (OR and WA) to perform exams on applicants, which may include home visits or remote sites
- Maintain an excellent rapport with Agents and Examone support staff
- Adhere to all applicable laws and regulations governing the healthcare industry, including HIPAA and OSHA guidelines
- Communicate effectively with insurance agents and applicants to provide clear understanding of examination process and concerns
- Perform EKGs to assess applicants' health status
- Prepare and package specimens for shipping to laboratories via FedEx
Laboratory Assistant
Interpath Laboratory
12.2002 - 12.2010
- Assumed responsibilities in medical office aspect, contributing to the smooth operation of the practice by overseeing administrative tasks and ensuring organizational efficiency
- Conducted Drug UA testing accurately, following established protocols and maintaining proper documentation for diagnostic purposes
- Managed inventory department for all local labs
- Collected, processed, and handled blood samples, documentation, manage patient records
- Collected and organized data to perform data analysis and prepare technical reports
- Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting
Education
Business Administration
Grand Canyon University
Phoenix, AZ2025
General Studies
Columbia Basin College
Pasco, WA2002
Skills
- Meeting Preparation and Note-taking
- Report and Database Maintenance
- Salesforce and Facets
- Strong Written and Verbal Communication
- High-Level Organization and Attention to Detail
- Multitasking and Prioritization
- Confidentiality and Discretion
- Efficient Email Management
- Excellent attendance and reliability record
- Knowledge with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Accounts Specialist/ Remote
Cambia Health Solutions/ Regence Blue Shield
09.2023 - Current
Bilingual Paramedical Examiner/ Per Diem
ExamOne, Quest Diagnostics
05.2012 - 05.2024
Medical/surgery Assistant
Center for Excellence in Dermatology
02.2011 - 09.2024
Laboratory Assistant
Interpath Laboratory
12.2002 - 12.2010
Business Administration
Grand Canyon University
General Studies
Columbia Basin College
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