MARIA OLAGUE
Mount Prospect,IL
Summary
with over 5 years of strong background in customer interactions and service solutions. Highly skilled in communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Pro Sales Associated / Customer Service
Home Depot
09.2020 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Trained new cashiers on operational protocols and customer service best practices.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Resolved customer complaints promptly, maintaining high satisfaction rates through effective communication.
- Conducted regular audits of cash registers, ensuring compliance with financial policies and procedures.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Back of House Team Member
Chick Fil a
10.2020 - 04.2021
- Oversaw food preparation processes, ensuring compliance with health and safety standards.
- Trained new team members on kitchen operations and efficiency best practices.
- Streamlined inventory management, reducing waste through effective stock rotation techniques.
- Collaborated with front-of-house staff to ensure seamless service and customer satisfaction.
- Conducted regular quality checks on ingredients and prepared dishes to maintain high culinary standards.
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Assisted with training new BOH staff members on established processes and goals.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
- Unloaded and stocked kitchen supplies.
- Prepared food and drinks while following safe food handling procedures.
- Maintained and sanitized service stations, prep areas, and countertops.
- Checked food preparation and presentation to verify quality and consistency.
Supervisor
DSW Shoe Warehouse
06.2018 - 06.2020
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored team members on customer service standards and product knowledge.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Addressed customer inquiries and resolved issues promptly, enhancing overall satisfaction ratings.
- Collaborated with management to establish sales goals and strategies for achieving targets.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Back of House Team Member
Chick Fill A
07.2015 - 06.2018
- Oversaw food preparation processes, ensuring compliance with health and safety standards.
- Trained new team members on kitchen operations and efficiency best practices.
- Streamlined inventory management, reducing waste through effective stock rotation techniques.
- Collaborated with front-of-house staff to ensure seamless service and customer satisfaction.
- Conducted regular quality checks on ingredients and prepared dishes to maintain high culinary standards.
- Implemented process improvements that enhanced kitchen workflow and reduced order turnaround times.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Assisted with training new BOH staff members on established processes and goals.
- Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
- Prepared food and drinks while following safe food handling procedures.
- Maintained and sanitized service stations, prep areas, and countertops.
- Checked food preparation and presentation to verify quality and consistency.
Education
High School Diploma -
Wheeling High School/ High School in Mexico
Zacatecas Mexico And Wheeling IllinoisSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Back of House Team Member
Chick Fil a
10.2020 - 04.2021
Pro Sales Associated / Customer Service
Home Depot
09.2020 - 12.2024
Supervisor
DSW Shoe Warehouse
06.2018 - 06.2020
Back of House Team Member
Chick Fill A
07.2015 - 06.2018
High School Diploma -
Wheeling High School/ High School in Mexico