Maria Olalde
Fort Worth
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
3
3
years of professional experience
Work History
Client Authorization Coordinator
Aveanna Heathcare
11.2024 - Current
- Collaborated with multidisciplinary teams to ensure timely submission of documentation required for insurance approval.
- Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
- Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
- Reviewed authorizations from payer to determine approved or denied items.
- Enhanced communication between healthcare providers and insurance companies, reducing delays in patient treatment approvals.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Maintained consistent follow-up on status of prior authorization requests.
- Reviewed documentation for accuracy and assessment of necessity.
- Provided exceptional customer service to patients, addressing their concerns related to insurance coverage and authorizations promptly and empathetically.
- Participated in regular audits of authorization files, addressing discrepancies and implementing corrective actions as needed.
Operations Specialist
Aveanna Heathcare
05.2023 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Improved safety protocols, significantly reducing workplace incidents by conducting regular audits and training sessions.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
Communications Coordinator
Arrow Personnel
06.2022 - 03.2023
- Wrote and edited content for operations, marketing and public relations needs.
- Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.
- Increased event attendance through targeted marketing efforts, resulting in higher levels of community engagement.
- Delivered clear, concise reports to senior leadership on the effectiveness of various communication strategies.
- Helped edit and review content across internal platforms.
- Improved employee satisfaction by fostering open communication channels and addressing concerns promptly.
- Streamlined internal communications by establishing protocols and templates for consistent messaging.
Education
High School Diploma -
Polytechnic High School
Fort Worth, TX05-2020
Skills
- Front desk operations
- Referral processing
- CPT/ICD 10 CODING
- Medical Terminology
- Appointment scheduling
- Medical terminology
- Telephone etiquette
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- Reminder calls
- Patient relations
- Electronic medical records
- Letter preparation
- Medical records management
- Workflow optimization
- Referral verification
- Documentation
- Medical office administration
- Outpatient care
- Proficient in (word,excel,teams,microsoft)
- Medical billing and coding
- Patient callbacks
- Computer proficiency
- Medical terminology
- Clinical support
- Prior authorization
- Strong communication skills
- Organizational growth
- Critical thinking
- Healthcare regulations
- Patient confidentiality compliance
- Medical coding
- Medical terminology proficiency
- Multitasking
- Organizational skills
- Excellent communication
- Relationship building
- Data entry
- Workflow management
- Time management abilities
- Document scanning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Client Authorization Coordinator
Aveanna Heathcare
11.2024 - Current
Operations Specialist
Aveanna Heathcare
05.2023 - Current
Communications Coordinator
Arrow Personnel
06.2022 - 03.2023
High School Diploma -
Polytechnic High School
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