Maria Olivo
San Antonio,TX
Summary
Customer-oriented manager with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements.
Self-motivatedmanager experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Facility Attendant
CentroMed
San Antonio, TX
07.2022 - Current
- Stocked shelves with cleaning supplies, paper products, linens and other related items used in daily operations.
- Maintained cleanliness of lobby area by dusting furniture and vacuuming carpets.
- Reported any maintenance issues found during routine checks to supervisor immediately.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Provided customer service assistance to visitors by answering questions regarding facility programs, services and policies.
- Greeted guests upon arrival at the facility in a friendly manner while providing directions or information requested.
- Recorded inventory levels for restocking purposes on a weekly basis.
- Assisted in setting up tables, chairs and other necessary items for special events held at the facility.
Housekeeper
Encompass Health Rehabilitation Hospital
San Antonio, TX
09.2021 - 03.2024
- Interacted pleasantly with clients and guests when performing daily duties.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Maintained and organized cleaning supplies stock.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Disinfected telephones, light switches and other frequently touched objects.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Sorted and counted linens and organized in storage areas.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Followed safety procedures when handling hazardous materials.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Reported any maintenance issues or damage to supervisors immediately.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Communicated with customers about requests for additional supplies or cleaning services.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Observed proper use of chemicals when cleaning various surfaces.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Team Lead
J&J Worldwide Services
San Antonio, TX
02.2021 - 09.2021
- Identified needs of customers promptly and efficiently.
- Provided support to junior staff during peak periods of workloads.
- Completed daily quality assurance duties to provide feedback for improvements.
Manager
J&J Worldwide Services
San Antonio, TX
09.2019 - 02.2021
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Team Lead
J&J Worldwide Services
San Antonio, TX
01.2014 - 09.2019
- Identified needs of customers promptly and efficiently.
- Provided support to junior staff during peak periods of workloads.
- Completed daily quality assurance duties to provide feedback for improvements.
Environmental Services Associate
J&Jworldwide services
San Antonio, TX
02.2004 - 01.2014
- Checked supply stock and disbursed cleaning items to closets and maintenance rooms for easy access.
- Monitored supply levels of cleaning supplies and placed orders when necessary.
- Monitored building security and safety by locking doors or avoiding hazards.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Education
Associate of Science - Health Administration
Colorado Technical University
Colorado Springs, CO11-2012
GED -
Palo Alto College
San Antonio, TX06-1990
Skills
- Safety Inspections
- Teamwork and Collaboration
- POS Systems
- Strong Work Ethic
- Time Management
- Cash Handling
- Safety Assurance
- Policy Compliance
- Preventive Maintenance
- Security Monitoring
- Materials Distribution
- Safety Procedures
- Safety Monitoring
- Customer Assistance
- Data Entry
- Customer Service
- Clerical Support
- Safety Compliance
- Customer Service Expertise
- Issue Resolution
- Inventory Control
- Conflict Management
- Emergency Preparedness
- Decision-Making
- Employee Training
Timeline
Facility Attendant
CentroMed
07.2022 - Current
Housekeeper
Encompass Health Rehabilitation Hospital
09.2021 - 03.2024
Team Lead
J&J Worldwide Services
02.2021 - 09.2021
Manager
J&J Worldwide Services
09.2019 - 02.2021
Team Lead
J&J Worldwide Services
01.2014 - 09.2019
Environmental Services Associate
J&Jworldwide services
02.2004 - 01.2014
Associate of Science - Health Administration
Colorado Technical University
GED -
Palo Alto College