Maria McGill
Lake Charles,Louisiana
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. loyal and dependable employee
Overview
16
16
years of professional experience
Work History
Store Manager
Howell Furniture
Lake Charles, LA
09.2012 - 07.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided training to new hires on office policies and procedures.
- Organized company events including holiday parties, team building activities .
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
Office Manager
Future Expectations
Winnfield, Louisiana
02.2008 - 07.2012
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Processed payroll accurately ensuring all employees were paid on time.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Coded and entered daily invoices with in-house accounting software.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Winnfield Senior High School
Winnfield, LA03-1995
Skills
- Retail Inventory Management
- Customer Service Management
- Team Development
- Store operations oversight
- Employee Training
- Shift Scheduling
- Employee Terminations
- Sales professional
- Training and mentoring
- Recruitment and hiring
- Friendly and Positive
- Customer Relations
- Store opening and closing procedures
- Customer Service
Timeline
Store Manager
Howell Furniture
09.2012 - 07.2024
Office Manager
Future Expectations
02.2008 - 07.2012
High School Diploma -
Winnfield Senior High School