Maria Sosa
Midland,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Scheduling and Pre-Authorization Coordinator
Mashanda Family Medicine
Midland, TX
10.2022 - 02.2024
- Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Created and maintained filing systems for patient referrals, records and other documents.
- Provided administrative support to referral staff, including scheduling appointments, tracking deadlines and coordinating communication between departments.
- Resolved escalated issues from patients or external parties relating to the processing of referrals in a timely manner.
- Provided feedback on process changes that would improve efficiency of the referral process.
Lead Sales Key Holder
Crazy 8
Midland, TX
05.2015 - 07.2017
- Oversaw daily opening and closing duties such as counting register funds, verifying deposits and reconciling tills.
- Developed strategies to maximize store profits and increase sales volume.
- Established relationships with customers through friendly interactions.
F&I Clerk
Nissan of Midland Auto Inc.
Midland, TX
04.2012 - 07.2015
- Assisted customers with inquiries and complaints in a professional manner.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Handled diverse needs for clients in-person, by phone or through email.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Answered phones in a courteous manner while providing excellent customer service.
- Verified accuracy of all paperwork prior to submission for processing.
- Supported office clerical functions using word processing and other software, email and office machines.
Shipping and Receiving Clerk
Super Mercado Grocery Store
Midland, TX
09.2003 - 04.2012
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Maintained a clean work area by sweeping, dusting, mopping.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Organized materials into appropriate storage areas based on product type or size.
- Maintained inventory of shipping materials and supplies.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Identified order discrepancies and damaged items and notified supervisor.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Prepared documentation to track and report on damaged or missing items.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Researched discrepancies between physical count of items versus inventory system reports.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
Education
GED -
Midland College
Midland, TX05-2010
Languages
English
Professional
Spanish
Professional
Custom
I am a hard working, honest person. Im always willing to learn new skills I am friendly, helpful, polite, and have a good sense of humor. I am able to work independently in busy environments and also within a team setting.
Timeline
Scheduling and Pre-Authorization Coordinator
Mashanda Family Medicine
10.2022 - 02.2024
Lead Sales Key Holder
Crazy 8
05.2015 - 07.2017
F&I Clerk
Nissan of Midland Auto Inc.
04.2012 - 07.2015
Shipping and Receiving Clerk
Super Mercado Grocery Store
09.2003 - 04.2012
GED -
Midland College