Maria Orozco
Wilmington,CA
Summary
Detail-oriented and organized while being focused on evaluating patient needs and progression and adapting plans as needed to facilitate enhanced health and growth. Enthusiastic, resourceful professional with academic and professional background in patient relations and customer service. Ability to establish priorities and meet challenges head-on. Strong listening and time management skills. Level-headed professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of compassion and support.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Wilmington Community Clinic
09.2023 - Current
- Schedule appointments for patients and ensure the following:obtain and enter accurate demographic information in computer medical program (address, phone, insurance etc).Inform caller of items to bring to their appointment, remind caller of cancellation policy and answer questions and offer information as requested, to provide patient-focused service and professional customer service.
- Act as a liaison for the patients and health center by directing calls to to other departments as needed, use good judgement in handling calls, especially with urgent matters and problem solve quickly and efficiently. Understand when a call needs to be escalated to the physician/manager/triage nurse.
- Service patients and their needs by making reminder calls as requested, reschedule appointments as needed and provide assistance with mailings and other projects as call volume permits.
- Coordinated work between multiple departments.
- Optimized service procedures to increase customer satisfaction.
Receptionist
Car Aroma
06.2017 - 09.2018
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Sales Associate
Tmobile
07.2016 - 10.2017
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Banning High School
Wilmington06.2018
Skills
- Schedule management
- Conflict resolution techniques
- Excellent planning and Record keeping skills
- Monitoring skills
- Superb communication skills with both adults and children
- Compassionate and patient with all learning abilities
- Supportive and excellent at building rapport
- Demonstrate creative problem solving abilities
- Excellent listening skills
- Service oriented
- Proficent with speaking in front of others
- Good teaching skills and ability
- Fast learner
Timeline
Call Center Representative
Wilmington Community Clinic
09.2023 - Current
Receptionist
Car Aroma
06.2017 - 09.2018
Sales Associate
Tmobile
07.2016 - 10.2017
High School Diploma -
Banning High School
Similar Profiles
Maria OrozcoMaria Orozco
Call Center Representative at Wilmington Community ClinicCall Center Representative at Wilmington Community Clinic
REIKO ROEDERREIKO ROEDER
Operating Room Registered Nurse at Wilmington Health Ambulatory Surgery ClinicOperating Room Registered Nurse at Wilmington Health Ambulatory Surgery Clinic
Esmeralda HerreraEsmeralda Herrera
Medical Assistant at Wilmington Urgent Family ClinicMedical Assistant at Wilmington Urgent Family Clinic
Roger RamirezRoger Ramirez
Technician at Ocean Blue Environmental Services IncTechnician at Ocean Blue Environmental Services Inc
Josiah ApodacaJosiah Apodaca
Real Estate Assistant at Century 21Real Estate Assistant at Century 21