Maria Orozco

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

• Demonstrated proficiencies in telephone and front-desk reception within a high volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust.

● Discussed strains,qualities and effects of marijuana for medicinal and recreational needs.

● Researched new products , strains and trends as well as important law changes regarding

dispensaries

● Verified proper customer identification, medical information and paperwork

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.