Maria Ortega
Plainfield,NJ
Summary
Proven Merchandise Associate at Macy's Department Store, adept in store organization and merchandise presentation, significantly enhancing customer satisfaction. Leveraged strong communication and problem-solving skills to collaborate effectively with team members, optimizing store layouts and inventory management. Demonstrated ability to drive sales through strategic merchandise placement and promotions. Working in different areas when needed, such as Fulfillment, picking up online orders and packing them. New receives and Marking Down merchandise when needed.
Overview
11
11
years of professional experience
Work History
Merchandise Associate
Macys Department Store
10.2013 - 06.2024
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Organized store merchandise racks by size, style, and color.
- Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
Education
Associate Of Business Administration - Business
Universidad Tecnológica De Honduras
San Pedro SulaSkills
- Retail experience
- Store Organization
- Merchandise presentation
- Product Rotation
- Pricing and Signage Updates
- Markdowns and Promotions
- Merchandise movements
- Signage updates
- Retail knowledge
- Pricing and shelf labeling
- Product inventory counts
- Stock replenishment
- Reliable and punctual
- Maintaining stock levels
- Markdown procedures
- Team Collaboration
- Critical Thinking
- Problem-Solving
- Clear Communication
- Product Knowledge
Languages
English, Spanish
Native or Bilingual
Timeline
Merchandise Associate
Macys Department Store
10.2013 - 06.2024
Associate Of Business Administration - Business
Universidad Tecnológica De Honduras
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