Maria Ortega
Operations Specialist And Academic Coach
Richmond,CA
Summary
Qualified Community Operations Specialist at Rivet School with a proven track record in resource mobilization and program oversight. Successfully streamlined communication channels and enhanced project access for students, fostering academic success. Skilled in strategic communications and data tracking, I drive continuous improvement and collaboration within educational environments.
Overview
7
7
years of professional experience
1
1
Language
Work History
Community Operations Specialist and Academic Coach
Rivet School
06.2018 - 11.2025
- Streamlined internal communication by designing and implementing a centralized Google Workspace system to consolidate academic project resources, improving access for both coaches and students.
- Led the organization and consolidation of completed student projects, enabling coaches to more effectively track progress and provide targeted academic support.
- Piloted and facilitated structured office hours to support students with project completion, increasing engagement and accountability.
- Managed weekly student communications focused on academic goal-setting, progress tracking, financial aid navigation, and accountability coaching.
- Served as liaison between university academic and financial aid departments, resolving student issues and ensuring timely program progression.
- Conducted program assessments by collecting and analyzing operational data to identify areas for continuous improvement.
- Delivered weekly progress updates to leadership, providing visibility into program performance and operational needs.
- Supported daily and weekly program operations, including accurate data entry and tracking to maintain system integrity and ensure cross-team alignment.
- Maintained office operations to support staff productivity, including procurement and coordination of equipment and supplies.
- Contributed to quarterly organizational OKRs by developing and executing individual OKRs aligned with company-wide strategic objectives.
Education
Bachelor of Arts - Management With A Concentration in Logistics & Ops
Southern New Hampshire University
Hooksett, NH01-2028
Associate of Arts - General Studies
Southern New Hampshire University
Hooksett, NH01-2020
Skills
Resource mobilization
Project leadership
Report preparation
Service coordination
Data tracking
Program oversight
School education
Partnership development
Program design
Teamwork and collaboration
Strategic communications
Timeline
Community Operations Specialist and Academic Coach
Rivet School
06.2018 - 11.2025
Bachelor of Arts - Management With A Concentration in Logistics & Ops
Southern New Hampshire University
Associate of Arts - General Studies
Southern New Hampshire University