Maria Ortega Flores
Valencia,CA
Summary
Dedicated crew member with strong skills in customer service and cash handling. Proven ability to enhance guest satisfaction and maintain a positive atmosphere.
Overview
1
1
year of professional experience
Work History
Crew Member
Michoacana Ice Cream
Newhall, California
03.2026 - Current
- Served customers efficiently and accurately at the ice cream counter.
- Prepared and blended ice cream flavors according to customer preferences.
- Guided customers on menu items and recommended popular choices to enhance their dining experience.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Addressed customer complaints to enhance satisfaction and maintain a positive atmosphere.
- Served food quickly for positive guest experiences.
- Maintained cleanliness and organization of the service area and equipment.
- Restocked supplies to ensure inventory availability and support smooth operations.
- Handled cash transactions and operated the point-of-sale system accurately.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Collaborated with team members to ensure smooth daily operations.
- Followed safety and sanitation guidelines to ensure a safe work environment.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Adhered to health department regulations regarding food handling procedures.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Office Assistant
FirstLight HomeCare
Valencia, CA
06.2025 - 01.2026
- Organized and maintained filing systems to ensure efficient retrieval of documents and records.
- Assisted in organizing and maintaining confidential files to protect sensitive company information.
- Updated and labeled files to enhance accessibility and organization.
- Assisted in scanning and digitizing paper files for electronic storage.
- Sorted and distributed incoming paperwork to facilitate timely access to documents.
- Disposed of outdated documents according to established procedures.
Education
General Education
Valencia High School
Valencia06-2027
Skills
- Food safety practices
- Health regulations
- Order management
- Cash handling
- Customer service and support
- Team collaboration
- Complex problem solving
- Flexible scheduling
- Leadership skills
Languages
Spanish
Native/ Bilingual
Timeline
Crew Member
Michoacana Ice Cream
03.2026 - Current
Office Assistant
FirstLight HomeCare
06.2025 - 01.2026
General Education
Valencia High School