Maria Ortiz
Associate Governmental Program Analyst
Lindsay,CA
Summary
Smart Program Analyst with solid background working in highly dynamic and complex business environments. Strong analytical and negotiation skills with keen eye for complex data. Reliable and committed to working collaboratively with clients and vendors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Contract Analyst
Porterville Developmental Center
Porterville, CA
03.2023 - Current
- Uploaded and assessed program validations and requirements.
- Prepared reports detailing findings of program studies.
- Initiated planning and construction of thousand dollar contracts for upgrading needs to the facility.
- Prepared budget assessments for each program.
- Monitors contract process with State Admin Manual & regulations.
- Conducts pre-bid meetings, relaying contact information.
- Schedules progress payments, prepares and distributes bid packages for assigned contracts.
- Conducts Bid opening and the awarding of contracts.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Researched laws and regulations potentially impacting company policies and procedures.
Family & Medical Leave Act Administrator
Porterville Developmental Center
Porterville, CA
11.2021 - 03.2023
- Educated students in strategies for utilizing core principles of discipline to address practical problems in field.
- Planned, evaluated and revised curricula and corresponding classroom materials to keep course content relevant to field.
- Prepared and delivered lectures to undergraduate or graduate students on topics such as family behavior, child and adolescent mental health and social intervention evaluation.
- Utilized Teams and Zoom to manage remote classroom activities.
- Ensures correspondence occurs timely with applicable laws, rules, & facility policy.
- Communicates approvals & expiration dates with area FMLA Coordinators.
- Tracks & maintains monthly COVID Cost Reporting/data.
- Acts as a back-up to Equal Employment Opportunity Coordinator providing counseling & services like Reasonable Accommodation, Bilingual Services, & other services under the prevue of the EEO Coordinator.
- Takes lead on special projects as needed by meeting with departments, conducting research, & updating facility policies & procedures as needed.
Equal Employment Opportunity Coordinator
Porterville Developmental Center
Porterville, CA
10.2020 - 11.2021
- Monitored implementation and impact of guidelines for nondiscriminatory employment practices.
- Interviewed persons involved in equal opportunity complaints to verify case information.
- Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases.
- Investigated employment practices or alleged violations of laws to document and correct discriminatory factors.
- Collaborated with various agencies and workplaces to extend workplace understanding and enhance compliance.
- Reviewed complaints and claims from workplaces about civil rights, determined validity and helped build satisfactory resolutions.
- Monitored employees for compliance with equal opportunity laws, identified violations and implemented corrective action.
- Examined complaints made by workers, conducted interviews and mediated disputes.
- Provides EEO training, identifying and assigning third panel members for hiring panels.
Individual Program Coordinator
Porterville Developmental Center
Porterville, CA
08.2019 - 09.2020
- Organized and managed program development from conception through successful execution.
- Provided ongoing direction and leadership for program operations.
- Designed program implementation and maintenance plan.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Advocate for client rights.
- Complete monthly audits.
- Reviews client Individual Program Plans.
- Initiate, coordinates and facilitates the Interdisciplinary Team meetings to consult on client behaviors, medications, emerging risk to resolve concerns and/or issues related to the client(s).
- Completed weekly, monthly and annual reviews of client charts, behaviors, plans, etc. that would promote future independence and competency.
Office Technician (Typing)
Porterville Developmental Center
Porterville, CA
07.2015 - 07.2019
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Screened visitors and issued badges to maintain safety and security.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
- Assisted with onboarding of new employees.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Created and maintained detailed records of all office activities.
- Coordinated travel arrangements for staff members.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Edited documents to keep company materials free of grammar errors.
- Coordinated and scheduled meetings and appointments.
- Compiled and analyzed data to produce reports.
Care Provider
In Home Supportive Services
Poplar, CA
04.2007 - 09.2015
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Ran errands for patients, did shopping, and picked up other necessities.
- Provided safe mobility support to help patients move around personal and public spaces.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted patients with self-administered medications.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Conferred with supervisor to discuss patient condition and medical care.
Shift Supervisor
Starbucks
Porterville, CA
12.2008 - 01.2015
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted routine inspections to check quality and compliance with established specifications.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Analyzed sales figures and identified areas for improvement.
- Completed cash and credit card transactions accurately using POS software.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Bachelor of Science - Criminology & Criminal Justice
Arizona State University
Tempe, AZ 01.2015 - 05.2016
Associate of Arts - Liberal Arts: Social & Behavioral Sciences
Porterville College
Porterville, CA 08.2011 - 07.2013
Associate of Science - Administration of Justice
Porterville College
Porterville, CA 08.2011 - 05.2014
Skills
Proposal preparation
Telephone etiquette
Company policy oversight
Confidential records
Proficient in Microsoft Office Suite
67 WPM typing speed
Document filing
Document preparation
Timeline
Contract Analyst
Porterville Developmental Center
03.2023 - Current
Family & Medical Leave Act Administrator
Porterville Developmental Center
11.2021 - 03.2023
Equal Employment Opportunity Coordinator
Porterville Developmental Center
10.2020 - 11.2021
Individual Program Coordinator
Porterville Developmental Center
08.2019 - 09.2020
Office Technician (Typing)
Porterville Developmental Center
07.2015 - 07.2019
Bachelor of Science - Criminology & Criminal Justice
Arizona State University
01.2015 - 05.2016
Associate of Arts - Liberal Arts: Social & Behavioral Sciences
Porterville College
08.2011 - 07.2013
Associate of Science - Administration of Justice
Porterville College
08.2011 - 05.2014
Shift Supervisor
Starbucks
12.2008 - 01.2015
Care Provider
In Home Supportive Services
04.2007 - 09.2015