Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MARIA OSEGUERA

Olivehurst,CA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Apl Logistics
Sacramento, CA
06.2024 - Current
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Reviewed work orders to check correctness of deliveries.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Maintained clean work area that adhered to strict safety standards.
  • Checked accuracy of cargo manifests against purchase orders, identifying errors before invoices entered [Software] system.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Operated photocopiers and scanners, facsimile machines and personal computers.

Receptionist/Tax Preparer

PENA TAX SERVICES
Olivehurst, CA
11.2021 - Current
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Scheduled and confirmed appointments and meetings for management team.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated and recorded customer or client information to maintain accounts.
  • Scheduled and confirmed appointments.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Communicated with federal and state tax agencies to obtain best resolution for clients.
  • Advised clients to comply with IRS regulations and meet state and federal tax obligations.
  • Produced minimum of [Number] tax returns weekly to boost firms' filing process.
  • Probed tax situations from different angles to apply maximum tax benefits or resolve tax debts.
  • Implemented tax reduction strategies to analyze and minimize tax liabilities.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.

Production Lead

Orora Packaging
Rocklin, CA
08.2005 - 11.2021
  • Equipped team members with proper hand tools, supplies and power equipment to safely and efficiently perform jobs without time-consuming interruptions during production.
  • Coordinated material supply to assembly line, regulated flow of finished goods to warehouse and fulfilled order requirements.
  • Interpreted, understood and communicated information on job tickets, configured production operations to meet specifications and prioritized job tickets by due date.
  • Checked machinery operation visually, addressed issues by performing minor maintenance and escalated serious problems to management or maintenance personnel.
  • Trained, mentored and inspired 10 line workers in safe operation of assembly line equipment and mastered and modeled diverse production operations to support team.
  • Oversaw workstation setup and operation and mobilized production line and shift employees to meet customer quality standards and schedules.
  • Checked finished products to ensure quality and that industry standards were met before use.
  • Executed and coordinated employee training to meet quality requirements.
  • Reported problems or concerns with quality, processes, equipment, materials and labor to supervisor.
  • Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
  • Used daily system logs to document production information, discussing issues with management.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Met or exceeded target for on-time customer shipments.

Education

High School Diploma -

MARYSVILLE ADULT EDUCATION
Marysville, CA
06-2005

Skills

  • Scheduling
  • Complaint resolution
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Data Entry
  • Problem Resolution
  • Credit card payment processing
  • Office equipment proficiency
  • Prioritization
  • Clerical Support
  • Stocking and replenishing
  • Shipping and receiving understanding

Certification

TAX PREPARER LICENSE

Languages

Spanish
Professional

Timeline

Customer Service Representative

Apl Logistics
06.2024 - Current

Receptionist/Tax Preparer

PENA TAX SERVICES
11.2021 - Current

Production Lead

Orora Packaging
08.2005 - 11.2021

High School Diploma -

MARYSVILLE ADULT EDUCATION

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MARIA OSEGUERA