Maria Osorio

Recruited, trained, and onboarded residential cleaning staff to elevate service quality.

Developed pricing matrix for homes up to 8,000 square feet to optimize revenue.

• Led client communication and scheduling for repeat services, ensuring high satisfaction levels.
• Created scripts, flyers, job postings, and internal SOPs to enhance operational efficiency.

• Spearheaded outreach strategy that increased awareness of animated training solutions for residential cleaning businesses.
• Managed onboarding processes for numerous new clients and trial users, ensuring seamless integration.
• Oversaw execution of email campaigns, podcast promotions, and scheduling of live demonstrations.
• Developed internal KPIs and lead tracking systems to measure performance and drive growth.

• Oversaw operations for nine locations, contributing to company growth from 7 to 53 stores.

• Managed recruitment, training, and performance evaluations for staff across multiple sites.

• Provided customer support and handled high-pressure service situations with professionalism.

• Coordinated execution of planograms with store management for effective display implementation.
• Assisted in gathering and relocating materials and equipment for assigned displays.
• Arranged store items strategically to maximize sales potential.
• Organized displays according to company standards and specifications.

• Processed merchandise returns efficiently to enhance customer satisfaction.
• Addressed customer complaints promptly to resolve issues and improve service.
• Opened credit lines for customers to facilitate smoother transactions.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.