Maria Aquino
Santa Maria,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
3
3
years of professional experience
Work History
Receptionist
Central Coast Comprehensive Cardiovascular Imaging
12.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Account Executive - Payables and Receivables
Adam Bros Inc
03.2022 - 11.2022
- Maintained records by imaging invoices, debits, and credits.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Call Center Representative
Smart72 Heating And Colding
03.2021 - 03.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Administration
Allan Hancock College
Santa Maria, CASkills
- Scheduling
- Technical Support
- Data Entry
- Documentation and Reporting
- Data Inputting
- Telephone Skills
- Schedule Management
- Customer Service
- Record Keeping
- Customer Complaint Resolution
- Office Administration
- Organization Skills
Languages
Spanish
Professional Working
Timeline
Receptionist
Central Coast Comprehensive Cardiovascular Imaging
12.2022 - Current
Account Executive - Payables and Receivables
Adam Bros Inc
03.2022 - 11.2022
Call Center Representative
Smart72 Heating And Colding
03.2021 - 03.2023
Administration
Allan Hancock College
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