Maria Padilla
Pomona,CA
Summary
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking coworker and leader considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Effective project leader and problem-solver with advanced programming skills and a hardworking mentality. Seeking to apply expertise and extensive experience in a business to take on a challenging new role with a growing team.
Overview
10
10
years of professional experience
Work History
Lead CSR
The Gilbert Company
Pomona, USA
10.2020 - 09.2024
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Process orders, returns, and exchanges
- Provide product information and recommendations to customers
- Maintain accurate customer records and order information in system
- Collaborate with other departments to ensure customer satisfaction
- Supervised customer service team to ensure quality support delivery.
- Trained new employees on systems and service protocols.
- Conducted regular meetings with team members to provide updates about changes in organizational structure or policy changes.
- Performed additional tasks as assigned by senior management.
- Resolved product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
QA
Torn & Glasser
Pomona, USA
12.2018 - 06.2020
- Collected and analyzed laboratory testing data on raw materials and completed work.
- Verified quality and graded finished products with visual inspections.
- Completed routine and special analyses of in-process materials and finished goods.
- Recommended changes based on skilled interpretation of test results against established specifications and control limits.
- Verified level of supplies and requested new inventory to meet service levels.
Finals inspection
Hirel Co.
Pomona, USA
07.2016 - 12.2018
- Documented quality assurance findings, including weights, moisture content and quantities.
- Identified specifications, inspection procedures and testing protocols by reading technical documentation.
- Determined work required for each job, estimating time and labor required to meet targets.
Data Entry Clerk
NRI Distribution
Fontana, USA
02.2015 - 06.2016
- Added new material to file records and created new records.
- Scanned documentation and entered the database.
- Reviewed and updated client correspondence files and scheduling database.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Entered numerical data into databases in a timely and accurate manner.
- Assisted with receptionist duties, file organization and research and development.
Education
High School -
Garey High School
Pomona, CASkills
- QA reporting
- Test planning
- Data analysis
- Product inspection
- Materials testing
- Documentation
- Customer relations
- Written communication
- Decision making
- Document scanning
- Database updating
- Error detection
- Data verification
- Records storage
- Task prioritization
- Microsoft Word
- Time management
- Paperwork management
- Merchandising
- Returns processing
- Daily reporting
- Customer service
- Conflict resolution
- Team supervision
- Employee training
- Problem solving
Timeline
Lead CSR
The Gilbert Company
10.2020 - 09.2024
QA
Torn & Glasser
12.2018 - 06.2020
Finals inspection
Hirel Co.
07.2016 - 12.2018
Data Entry Clerk
NRI Distribution
02.2015 - 06.2016
High School -
Garey High School