Maria Padua
Hickory,NC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Associate Clinical Admin Coordinator
Landmark Health/Optum
02.2023 - Current
- Manage the intake of members or the admission/discharge information post notification
- Work with hospitals, clinics, facilities, and the clinical team to manage request for services
- Manage the referral process
- Retrieval and submission
- Handle a multitude of reports from Power BI
- Provide appropriate triage and care coordination notification cases for non-clinical assessment.
- Entered data, generated reports, and produced tracking documents.
Supervising Office Manager
The Jewish Board
08.2019 - 08.2023
- Conduct virtual and in-person trainings
- Handle credentialing for MD’s (psych’s)
- Managing all EHR for patients, retrievals, and scanning
- Input and management of HR personnel paperwork, as well as leaves (FMLA, LOA)
- Project Management with community personnel
- Submission of appeals and prior authorizations
- Assist with resolution of corrective plans for employees.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
Office Manager
Contemporary Orthopedics
05.2018 - 06.2019
- Submission of claims and appeals
- Handle credentialing for MD
- Input and management of personnel paperwork, as well as leaves (FMLA, LOA)
- Manage Payroll ADP
- UMR access.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Launched quality assurance practices for each phase of development
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Training Manager
Prohealth Care/Optum
04.2012 - 05.2018
- Manage team of 10 scheduling Patient Care Coordinators
- Conduct virtual and in-person trainings
- Conduct report audits (patients and visit outcomes)
- Managing all EHR for patients, retrievals, and scanning
- Quarterly QA reports
- WFM maintenance
- Monthly KPI’s.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Delivered new employee onboarding and training sessions via Zoom.
Education
A.A.S Healthcare Management Technology - Healthcare
Herkimer community college
Skills
- Claims
- Appeals
- Credentialing
- HIPAA
- Medical Terminology
- MS Office
- Administrative Leadership
- Database Management
- Regulatory Compliance
- Operations Management
- CRM Software
- Insurance Verification
- Patient Registration
- Multitasking and Organization
- Staff Training
- Customer Service Management
- Staff Development and Training
- Office Management
Websites
Languages
Spanish
Native or Bilingual
Timeline
Associate Clinical Admin Coordinator
Landmark Health/Optum
02.2023 - Current
Supervising Office Manager
The Jewish Board
08.2019 - 08.2023
Office Manager
Contemporary Orthopedics
05.2018 - 06.2019
Training Manager
Prohealth Care/Optum
04.2012 - 05.2018
A.A.S Healthcare Management Technology - Healthcare
Herkimer community college
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