Maria Paez
Compton,CA
Summary
Passionate and self motivated relationship banker with in-depth knowledge of bank regulations, best practices, and success strategies. Proficient communication skills, decision-making, critical thinking, and revenue planning. Pursuing a new role as a relationship manager within Bank of America
Overview
6
6
years of professional experience
Work History
Relationship Banker
Bank Of America
Los Angeles, CA
02.2021 - Current
- Consistently met and exceeded goals and performance review metrics. Exceeded goals by 200% in Q1 of 2022
- Built relationships with clients to discover financial needs and make appropriate product and service recommendations
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Branch Manager
Fast Auto And Payday Loans
Los Angeles, CA
08.2015 - 06.2020
- Maintained branch in top 15% company wide over 2 years
- Ensure financial results through proper execution of company policies and procedures
- Assessed employee performance and developed improvement plans
- Executed loan approvals and denials based on customer loan application reviews
- Plan and executed monthly financial plans to control losses and increase revenue
- Established and maintained business to business relationships within community
Education
Bachelor of Science in Business Administration - Management And Human Resources
California State University - Dominguez Hills
Carson, CA2017
Skills
- Sales professional
- Revenue generation
- Goals and performance
- Positive and friendly
- Customer-oriented
- Active listening skills
- Skilled problem solver
- Fluent in Spanish
- Development and training
Timeline
Relationship Banker
Bank Of America
02.2021 - Current
Branch Manager
Fast Auto And Payday Loans
08.2015 - 06.2020
Bachelor of Science in Business Administration - Management And Human Resources
California State University - Dominguez Hills
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