MARIA PAEZ

Developed and execute marketing strategies aligned with company goals.

Create and manage social media content across multiple platforms.

Track and analyze marketing metrics to measure campaign performance.

Build monthly content calendars for internal and external events.

Plan company events and coordinate logistics from concept to execution.

Prepare and lead weekly marketing meetings, including agenda creation and reports.

Designed and implemented new communication channels, such as the monthly company newsletter.

Collaborate with internal teams to improve brand awareness and engagement.

Support inside sales initiatives through targeted marketing materials and lead-generation content.

Performed remote customer service and B2B/B2C sales in a high-volume environment.

Consistently exceeded performance metrics including sales quotas and customer satisfaction.

Provided excellent problem-solving support for billing, account issues, and technical inquiries.

Built relationships with clients to increase retention and product adoption.

Delivered personalized product recommendations based on customer needs.

Recognized for accuracy, communication, and efficiency in remote operations.

Delivered in-store sales solutions, and activated new accounts and services.

Offered customer support with devices, plans, troubleshooting, and billing.

Welcomed and assisted guests, creating a friendly and professional environment.

Maintained product knowledge to improve sales performance and customer education.

Supported team operations during peak hours with multitasking and strong communication.

Set performance goals and sales targets for the team.

Monitored and evaluated employee performance, and provided coaching.

Conducted regular team meetings and training sessions.

Handled customer escalations with professionalism and problem-resolution skills.

Supported store operations, including inventory, merchandising, and opening/closing procedures.

Helped improve overall store sales and customer experience.