Maria Palacio
Greenville,TX
Summary
Customer-oriented Reservation Agent with over 2 years of experience in hospitality. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue.Professional in hospitality industry with proven ability to manage reservations and provide excellent customer service. Possesses solid background in handling booking inquiries, resolving issues, and maintaining accurate records. Known for strong focus on team collaboration and achieving results, adaptable to changing needs and challenges.
Experienced with managing reservations and providing top-tier customer service. Utilizes effective communication and problem-solving skills to address booking inquiries and resolve issues. Track record of ensuring customer satisfaction through attentive and efficient service.
Overview
30
30
years of professional experience
Work History
Reservation Agent
Fredericksburg Escapes
04.2022 - 05.2024
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Developed strong relationships with clients, leading to repeat bookings and referrals.
- Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
Certified Nursing Assistant
Windcrest Nursing Home and Rehabilitation
09.2019 - 02.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Medication Aide
Celest Care/Memory Care&Assisted Living
08.2018 - 08.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Facilitated seamless shift changes by thoroughly documenting medication administration activities for incoming team members.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
Housekeeping Manager
Boot Ranch
10.2010 - 09.2014
- Placed orders for housekeeping supplies and guest toiletries.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Managed team productivity and workflow to exceed quality standards.
- Managed staff of 7 housekeepers.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed laundry sorting, washing, drying, and ironing.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Conducted regular room inspections to verify compliance with housekeeping standards.
United States Marine Corps
United States Marine Corps
11.1994 - 11.1998
- Assisted in reducing order processing time with efficient data entry and meticulous recordkeeping.
- Collaborated with maintenance teams for timely delivery of required parts, minimizing aircraft downtime.
- Supervised handling of deliverables and contract closeouts.
Education
No Degree - Certified Nurses Aide
Windcrest Nursing Home
Fredericksburg, TX08-2020
Graduated Boot Camp -
United States Marine Corps Boot Camp
Parris Island, SC02-1995
High School Diploma -
Mason High School
Mason, TX05-1994
Skills
- Reservation software
- Telephone reception
- Travel bookings
- Customer engagement
- Phone etiquette
- Customer reservations
- Telephone reservations
- Teamwork
- Reservation confirmation
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Reservation Agent
Fredericksburg Escapes
04.2022 - 05.2024
Certified Nursing Assistant
Windcrest Nursing Home and Rehabilitation
09.2019 - 02.2021
Medication Aide
Celest Care/Memory Care&Assisted Living
08.2018 - 08.2019
Housekeeping Manager
Boot Ranch
10.2010 - 09.2014
United States Marine Corps
United States Marine Corps
11.1994 - 11.1998
No Degree - Certified Nurses Aide
Windcrest Nursing Home
Graduated Boot Camp -
United States Marine Corps Boot Camp
High School Diploma -
Mason High School
Similar Profiles
AMELIA DHARAMRAJAMELIA DHARAMRAJ
Accounts Officer at Island Escapes TCI LtdAccounts Officer at Island Escapes TCI Ltd
Sofia CalvertSofia Calvert
Content Specialist at Luxury EscapesContent Specialist at Luxury Escapes
NATASHA (TASH) HENNINGSENNATASHA (TASH) HENNINGSEN
Flight + Travel Sales Consultant at Luxury EscapesFlight + Travel Sales Consultant at Luxury Escapes
Josue EscamillaJosue Escamilla
Welder at Buena MendozaWelder at Buena Mendoza
Russell PartridgeRussell Partridge
Server Trainer at Applebee's Neighborhood Grill & BarServer Trainer at Applebee's Neighborhood Grill & Bar