Maria Palacios

Delivered technical training sessions for new hires and employees expanding knowledge.

• Collaborated with subject matter experts to ensure training content met current industry standards.
• Assisted in developing training courses for electromechanical mailing equipment, enhancing learner engagement.
• Reviewed course materials for accuracy and relevance. and refined course materials.

• Diagnosed hardware and software issues to resolve customer problems efficiently.
• Maintained and repaired mailing equipment to ensure uninterrupted customer production.
• Developed maintenance schedules to reduce downtime and support production flow.
• Mentored and trained new personnel to enhance team competency and service quality.

• Carried out preventive maintenance schedules to reduce downtime.
• Responded to emergency breakdowns swiftly to minimize operational disruptions.
• Monitored equipment and machinery to identify and address maintenance needs proactively.
• Collaborated with team members to ensure adherence to safety protocols on the job site.
• Organized tools, parts, and supply inventory to support efficient operations.

• Coordinated machinery installations, ensuring seamless integration into operations.
• Installed and repaired mailing equipment systems across various locations.
• Trained associates on proper operation of new equipment.
• Followed up with customers post-purchase, providing ongoing support to ensure satisfaction and loyalty.
• Mentored junior team members, enhancing their skills and knowledge for effective task execution.