Maria Palafox

• Make sure that insurance policies would not cancel, reminding customers of their payments, pending cancellations, and informing them when their policy cancelled and offering them reinstatement or re-quote.
• Inform agents of issues with policies, information request, quotes and endorsements requests.

Issue certificates of insurance requested by insureds and subcontractors.

• Take on calls, transfer depending on their needs and answer questions.
• Take payments for both personal and commercial policies.

• Charge for items at the register, indicate customers through calls or in person, answer questions, take orders for the meat or kitchen department, keep front area clean and stocked, send money orders.
• Served customers.
• Processed cash, card, and mobile payments.
• Greeted customers promptly and resolved order questions.

• Prepared snacks, smoothies, and juices; took orders from in-person customers, phone calls, and Doordash.
• Maintained cleanliness of work area and equipment.
• Assisted customers with their orders.
• Greeted customers professionally, answered pricing and ingredients questions.
• Processed customer transactions and handled cash, card, and mobile payments.