Maria Palomar
Elgin,IL
Summary
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. An energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
13
13
years of professional experience
Work History
Warehouse Associate
Cardinal Health
11.2019 - Current
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Warehouse Coordinator
Claire's
07.2018 - 12.2018
- Monitored employee performance and advised managers on necessary improvements to meet targets.
- Communicated with warehouse team leader on carrier issues, STO information and weekly productivity metrics.
- Verified accuracy of shipping and receiving documents and maintained records.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Utilized AS400 to prepare and maintain records and reports of inventories, shortages, and shipments.
Customer Service Representative
Dovenmuehle Mortgage Inc.
10.2013 - 04.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered over 80-100 calls per shift to meet fast-paced call center demands.
Bilingual Customer Service Representative
JP Morgan Chase
03.2007 - 10.2013
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered up to 80-100 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
Education
GED -
Elgin Community College
Elgin, ILSkills
- Environmentally Controlled Storage
- Assembly and Production
- Shipping and Receiving
- Interpretation and Translation Services
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- Building Customer Trust and Loyalty
Timeline
Warehouse Associate
Cardinal Health
11.2019 - Current
Warehouse Coordinator
Claire's
07.2018 - 12.2018
Customer Service Representative
Dovenmuehle Mortgage Inc.
10.2013 - 04.2016
Bilingual Customer Service Representative
JP Morgan Chase
03.2007 - 10.2013
GED -
Elgin Community College
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