Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Palos

Riverside,CA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Program Leader

Think Together, Inc
Riverside, CA
09.2023 - Current
  • Accompanied students on educational field trips.
  • Supported students in making positive behavior choices and used gentle disciplinary measures when needed.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
  • Implemented play and exploration activities in support of curriculum.
  • Stayed abreast of local, state, and federal regulations impacting corporate compliance.
  • Spoke at events and distributed fliers to market programs in local community.
  • Monitored student progress and assisted students and teachers with resolving problems.
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
  • Took roll and reviewed student sign-in/sign-out sheets to monitor safety and absences.
  • Understood and followed oral and written directions.
  • Work with an assigned group of students, student-to-staff ratio is contingent upon CDC guidelines.
  • Act as a positive adult role model, coach, and mentor.
  • Maintain an open line of communication with parents and staff.
    Collaborate with colleagues.
  • Provide homework assistance, academic enrichment, and physical activity, using the curriculum and materials provided by the program.
  • Ensure student safety by assisting in set up, break down, and ongoing maintenance to keep the school or community site clean and orderly
    Promote positive interactions between volunteers and students following child safety guidelines.

Trucking Dispatcher

Freight Dealers Inc
Rialto, CA
12.2017 - Current
  • Documented services performed, operations information, and dispatch details in system.
  • Coordinated and scheduled truck drivers to ensure timely delivery of goods.
  • Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
  • Acted as a liaison between customers and carrier companies during peak periods when additional capacity was needed.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Oversaw communications within assigned territories.
  • Tracked shipments using computerized tracking systems.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Resolved any problems arising from the shipment of goods or services such as damaged items or delayed deliveries.
  • Maintained records of deliveries, pickups, and other related information for customer service purposes.
  • Communicated regularly with management regarding operational status updates.
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
  • Created schedules and dispatched drivers to various states.
  • Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Collaborated with internal departments such as sales and accounting to ensure proper documentation is completed prior to shipment.
  • Assisted in resolving billing disputes between customers and carriers.
  • Performed administrative duties such as filing paperwork and preparing reports on performance metrics including cost savings initiatives.
  • Provided support to drivers regarding route directions, traffic issues, road closures.
  • Received or prepared work orders.
  • Trained and evaluated employees to ensure work performance met company standards.
  • Effectively resolved complaints by working closely with customers.
  • Monitored driver progress, communicated delays or changes in routes, and updated customers on expected arrival times.
  • Worked with routing specialists, route managers and service department to optimize routes.
  • Completed day-to-day duties accurately and efficiently.
  • Leveraged PCS skills to input and compile data gathered from various sources.
  • Understood and followed oral and written directions.
  • Collaborated with others to discuss new opportunities.
  • Recognized by management for providing exceptional customer service.
  • Modified existing software systems to enhance performance and add new features.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Delivered products to customer locations on time.

Retail Sales Associate

Marshalls TJX Companies
Ontario, CA
09.2022 - 08.2023
  • Excellent communication skills, capable of building trusting relationships
    Greeting and directing customers
  • Offered suggestions for additional items that may be of interest to customers.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Stocked shelves with merchandise according to company standards.
  • Recommended, selected and located merchandise based on customer desires.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Reported any discrepancies in inventory counts or pricing issues promptly.
  • Greeted customers upon entering the store and provided assistance.
  • Created price tags and merchandise signs for new items.
  • Prepared merchandise for purchase or rental.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Inspected purchased items for defects before handing them over to customers.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Placed special orders or called other stores to find desired items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Handled customer complaints in a professional manner.
  • Kept informed about new products arriving at the store on a regular basis.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Promoted special offers and discounts to encourage additional purchases.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Answered 15 calls per shift to assist with customer questions and concerns.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Optometric Technician

Orange Plaza Optometry
Redlands, CA
11.2017 - 12.2017
  • Instructed patients on how to properly use contact lenses or eyeglasses.
  • Educated patients about the importance of regular eye exams and preventive care measures.
  • Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
  • Verified prescriptions written by doctors prior to filling orders.
  • Scheduled appointments for patients according to their needs and preferences.
  • Answered phone calls from customers inquiring about services offered by the practice.
  • Conducted vision screenings using automated refraction technology.
  • Filed paperwork in accordance with HIPAA regulations and office protocols.
  • Communicated with patients to obtain and document medical histories.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
  • Documented patient care by charting patient condition and treatment in records.
  • Prepared invoices for services rendered and collected payments from patients.
  • Checked patient records for accuracy and updated them when necessary.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Contacted insurance companies to verify coverage information prior to treatment.
  • Ensured that all medical equipment was functioning properly before use.
  • Maintained a clean work environment by sterilizing instruments after each use.
  • Assisted with lens and glasses creation and packaging.
  • Greeted customers upon arrival in a professional manner while providing excellent customer service.
  • Worked with cross-functional teams to achieve goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Medical Billing And Coding

American Career College
Ontario, CA
08-2016

High School Diploma -

Jurupa Valley High School
Jurupa Valley, CA
06-2010

Skills

  • Staff Coordination
  • Issue Resolution
  • Supervision and Oversight
  • Activity Planning
  • Data Analysis
  • Positive Interactions
  • Relationship Building
  • Billing Systems
  • Program Activities
  • Progress Monitoring
  • Interpersonal Communication
  • Event Planning
  • Curriculum Development
  • Documentation and Recordkeeping
  • Team Collaboration
  • Classroom Management
  • Critical Thinking
  • Reporting and Documentation
  • Discussion Facilitation

Languages

Spanish
Professional

Timeline

Program Leader

Think Together, Inc
09.2023 - Current

Retail Sales Associate

Marshalls TJX Companies
09.2022 - 08.2023

Trucking Dispatcher

Freight Dealers Inc
12.2017 - Current

Optometric Technician

Orange Plaza Optometry
11.2017 - 12.2017

Medical Billing And Coding

American Career College

High School Diploma -

Jurupa Valley High School

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Maria Palos