Maria Parco
Daly City,CA
Summary
Authorized to work in the US for any employer Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fulfillment Analyst
Peet's Coffee & Tea
Oakland, CA
06.2022 - Current
- Thorough understanding of the Fulfillment process, including Order Management, Load Planning, Order
- Selection, Shipping, and Invoicing
- A firm understanding of the types of penalties and chargebacks issued by customers and the high- level fulfillment activities driving those issues
- Knowledge and research all penalties and chargebacks
- Review and dispute penalty and chargeback claims related to e-Commerce customers
- Work with fulfillment team to identify processes requiring immediate corrective action to prevent further claims
- Serve as a resource for e-Commerce Fulfillment, Sales Planning, and Accounts Receivable regarding expected penalties and chargebacks, including estimated forgiveness of claims
- Assist with Ad hoc projects as needed
- Customer Portal Navigation (Walmart (retail link), Amazon (vendor central))
- Effective written and verbal communication skills with both internal and external customers
- Previous accounts receivable, cash application, billing and deduction processing experience preferred
- Strong analytical skills, attention to detail, and organizational skills
- Ability to work in a team-oriented environment
- Strong Microsoft Excel skills, Microsoft Dynamics (D365)
Data Services Specialist
Sodexo/Gilead
Foster City, CA
01.2022 - 06.2022
- Serve as Primary Coordinator for the Facilities Alert and Disruption Avoidance Plan (DAP) Programs
- Support administration activities for lab Inspections, hot work permits and fire system impairments
- Provide support to CMMS daily site operations including asset induction and lifecycle activities in CMMS
- Process any preventive maintenance and calibration schedules; job plan creation and work order issuance in CMMS
- Scope include both GMP and non-GMP assets (building/space, systems, equipment and instruments)
- Provide support for facility specialists and management, including preparation and implementation of relevant documentation
- Assist in facilitation of preparation and maintenance of operations and maintenance plans
- Perform operation business system tasks such as generating reports, extracting and assessing data and performing transactions
- Participate and provide support to team initiatives such as transactional testing, creating work instructions and gathering updates
- Support drafting of business process documents, process flows and status updates
- Apply standard techniques to identify problems, generates alternatives and recommendations within defined processes
- Apply technical knowledge following established procedures and/or standard practices to perform basic analysis
- Support activities during internal audits and regulatory inspections including providing documentation as needed
- Complete the clerical tasks assigned by the supervisor in accordance with corporate guidelines
- Provide accurate, friendly, quality service to customers/clients when processing customer/client transactions
- Sharepoint Administrator
Warehouse Manager
RYFT designs
San Carlos, CA
02.2021 - 12.2021
- ECommerce operations
- Day to day operations including supporting customers on chat, email, phone and video calls
- Tracking and documenting relationships with both customers and dealers in our CRM and providing relevant updates to the team and customer
- Answering the phone, directing callers to the appropriate person, and answering basic questions
- Assisting the Sales Team with a variety of clerical and marketing-related tasks
- Performing database updates and basic order entry
- Assisting with shipping completed goods to clients and making occasional deliveries
- Fulfillment Operations Oversight and Assistance o Run daily reports to plan and manage daily workload
- O Pulling Orders, Shipping Domestic and International
- O Assuring Quality Control o Expediting Rush Orders o Applying Freight Charges o Troubleshoot issues as they occur
- Fulfillment Planning and Optimization o Manage Order Priorities o Manage Back Orders o Coordinate Picking Strategies o Develop Kitting Strategies o Represent Fulfillment in the Weekly Update Meetings (Online, Promo, Fulfillment)
- O Work closely with PM’s to roll out Online Campaigns
- Assuring workflows are designed and tested
- Reviewing and planning for required capacity
- O Manage relationships between PM and the Fulfillment department.
Patient Care Technician
Satellite Healthcare
San Francisco, CA
07.2020 - 06.2021
- Responsible for ensuring all safety checks are completed prior to initiation of treatment
- Prepares dialyzer according to procedure during prime and set up; removes dialyzer at end of treatment, per physician orders
- Administers medications such as normal saline, heparin, and lidocaine per physician orders under the direction and supervision of the Registered Nurse, and per scope of practice
- Cannulates dialysis accesses, initiates treatments, monitors patient and machine, terminates treatment per policy and procedures
- Administers oxygen as necessary by cannula or mask under direction and supervision of Registered
- Nurse or physician orders, per scope of practice and state guidelines
- Obtains blood samples and culture specimens as ordered and performs routine tests
- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all patients in a timely manner
- Responsible for driving the Satellite Healthcare culture through values and customer service standards
- Accountable for outstanding customer service to all external and internal customers
- Develops and maintains effective relationships through effective and timely communication
- Adheres to all infection control procedures and understands the consequences associated with failing to follow those procedures:
- Performs cannulation using aseptic technique for needle insertion and all other required procedures
- Disinfects machines, station area, and chairs after each patient treatment
- Maintains a neat and clean environment
- Communicates significant patient information to the appropriate team members in a clear, concise, and accurate manner
- Responds to emergencies and alarms appropriately
- Participates in CPR as needed and as directed
- Participates in initial/annual clinical and technical competencies evaluations as appropriate
Online Project Manager
Lahlouh
Burlingame, CA
02.2020 - 06.2020
- Actively manage multiple projects of varying size and complexity including product development, platform resiliency, personalization, risk segmentation service etc
- Comfort with all aspects of the software development lifecycle from requirements gathering to development to testing to release management
- Experience managing risk, budget, resourcing, and schedules against project milestones, you can confidently manage and report on project budget
- Create project artifacts (plans, reports, dashboards, etc.)
- Identify multi-functional dependencies, unblock roadblocks and foresee and mitigate potential risks
- Influence, lead and drive to resolution
- Facilitate resource planning, prioritization and trade-off discussions; facilitate and provide direction to development and testing teams
- Foster strong partnerships with stakeholders, business leads and technical leads
- Prepare and deliver communications to varying audiences
- Project Management experience leading projects with executive stakeholders
- Experienced in project management, familiar with Agile methodologies and able to apply them where best suited
- Top notch planning skills and experiences with project management tools is preferred
- Excellent written and verbal communication skills and exceptional emotional intelligence
- Ability to influence and motivate people across a broad variety of job functions through your relationships
- Strong organizational skills to manage multiple, competing priorities simultaneously, without losing sight of the highest priority items
- Strong technical, analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive decisions
- Ability to understand complex concepts and make reasoned decisions objectively.
Material Handler Generalist
Lahlouh
Burlingame, CA
10.2017 - 09.2019
- Receiving
- Processing incoming materials for receipt into inventory
- Records and checks quantity and quality of goods received
- Examines the receiving documents to ensure accuracy of the delivery
- Data entry into the WMS system
- Issue materials to jobs and performs all transactions in the system
- Documents information related to material handling of goods
- Delivers incoming items to appropriate department or recipient
- Signs for incoming shipments as received
- Pulling materials to fulfill customer orders
- Packing customer orders
- Data entry into the WMS system and shipping (UPS, FedEx, etc.) systems
- Kitting & collating materials
- Preparing materials for shipment and providing necessary documents
- Complete all tasks accurately and completely in order to meet internal/external customer requirements
- Inventory Cycle counting to verify accuracy on a regular basis
- Verifies clerical computations against physical count of stock
Fulfillment Associate
Amazon
South San Francisco, CA
07.2016 - 03.2017
- Manage the receiving of truck deliveries and packages
- Using a smartphone and handheld devices with various apps and scanning bar codes
- Build, wrapping, sorting, and transporting pallets and packages based on destination
Education
Associate - Cloud computing
Cañada college
07.2023
Bachelor's - Marketing
Saint Louis University
11.2015
Skills
- Analyzing Performance
- Report Preparation
- ERP Understanding
- Comparative Analysis
- Administrative Support
- Research Abilities
- Research and Data Analysis
- Database Management
- Compiling Data
- Data Analysis
- Expense and Revenue Analysis
Certification
CPR Certification
First Aid Certification
Forklift Certification
BLS Certification
Timeline
Fulfillment Analyst
Peet's Coffee & Tea
06.2022 - Current
Data Services Specialist
Sodexo/Gilead
01.2022 - 06.2022
Warehouse Manager
RYFT designs
02.2021 - 12.2021
Patient Care Technician
Satellite Healthcare
07.2020 - 06.2021
Online Project Manager
Lahlouh
02.2020 - 06.2020
Material Handler Generalist
Lahlouh
10.2017 - 09.2019
Fulfillment Associate
Amazon
07.2016 - 03.2017
Associate - Cloud computing
Cañada college
Bachelor's - Marketing
Saint Louis University