Maria Pardo
Stamford
Summary
Dynamic Family and Community Engagement Facilitator with over 13 years of experience helping people cope and solve problems of everyday life. Excellent communicator with experience to build lasting professional relationships. Passionate about helping families to facilitate and support our community in need. Collaborative and analytical with proven ability to build strategic partnerships, advocate for clients and advance change for communities in need. Committed to meet individual needs of children and parents to support, education and any questions or concerns. Helpful and accommodating professional possessing strong sense of compassion and patience. Dynamic Facilitator with 4 years of corporate training experience spanning across all levels and facets of employee development. Meticulous instructor with expertise in staff management, corporate communications, leadership tactics and program management.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Outreach Worker
Family Centers/ Here to Help
02.2024 - Current
- Organized community events to raise awareness about available resources and promote healthy lifestyles among residents.
- Planned outreach events for Community to reach out to at-risk families.
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
- Worked with Type people to educate on methods of relocation or assistance opportunities.
- Promoted self-sufficiency among clients by providing guidance on job search strategies, resume writing, and interview preparation techniques.
- Maintained accurate client records by diligently documenting all interactions, interventions, and outcomes in the case management system.
- Increased client engagement in programs through consistent follow-up calls or visits to address concerns or offer additional resources as needed.
- Reduced barriers to service access by providing bilingual assistance when needed; translating documents or facilitating communication between clients and providers.
- Assisted older adults in navigating Medicare benefits by offering one-on-one consultations explaining coverage options and enrollment procedures.
Parent Facilitator
Stamford Public Schools
08.2010 - Current
- Interacted with parents regarding the student academic progress or any concerns that the teacher needed to communicate.
- Facilitated parents with information regarding the student
- Facilitate and interpret PPT meetings.
- Collaborated with multidisciplinary teams of school psychologists, teachers, and administrators to support them in whatever they needed.
- Supported the OSS with any communication they need to have with parents that are new to the Stamford public School district
- Support the nurse with communication with parents regarding any incident that took place in the school day or any medical updates that were needed.
- Helped the administrator call any parents that needed further explanation because there was a language barrier
- Helped parents create a parent portal account and helped them download the app on their phone and supported the parents to learn how to use it.
- Supported parents with lunch applications.
- Communicated with the bus company if the parents had issues regarding the stops or any incident.
- Supported the New Arrivals Program by calling the families to communicate any concern the teacher may have and if necessary, make a referral.
- Created a monthly meeting for the Spanish Community to be able to create more awareness of new programs available.
- Reduced learning gaps by effectively meeting with the parents and teacher.
- Refer parents to different programs.
Teller Supervisor and Costumer Service
Bank Of America
08.1997 - 12.2006
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Performed customer transactions for money orders, cashier’s checks, deposits, and withdrawals
- Educated customers on use of banking website and mobile apps
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Answered telephone inquiries on banking products, including checking, savings, loans, and lines of credit
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Identified sales opportunities and referred customers to branch partners in financial services
- Processed customer transactions promptly, minimizing wait times
- Stocked supplies for customers and personal teller station
- Handled various accounting transactions
- Maintained friendly and professional customer interactions
- Maintained energy and enthusiasm in fast-paced environment
- Established rapport with new clients to increase satisfaction and loyalty
- Executed wire transfers, stop payments and account transfers.
Supervisor in Retail
Gap
01.1994 - 12.1997
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Supported loss prevention goals by monitoring shopper behavior
- Approached browsing customers to initiate conversations to determine buying preferences
- Engaged in on-going development of personal selling skills and product knowledge
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products
- Spoke to customers in native language to increase loyalty and establish relationships
- Tracked down hard-to-find merchandise at diverse locations
- Answered questions about store policies and addressed customer concerns
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction
- Answered product questions with up-to-date knowledge of sales and store promotions
- Displayed merchandise by arranging in appealing ways to boost sales
- Performed stocking and informed management of low inventory quickly
- Maintained clean sales floor and straightened and faced merchandise
- Greeted customers, helped locate merchandise and suggested suitable options
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
High School Diploma -
Greenwich High School
Greenwich, CTAssociate - Social Worker
Sacred Heart University
Fairfield, CT06.2028
Associate - General Studies
Norwalk Community College
Norwalk, CT06.2022
Skills
- Activities Oversight
- Community Outreach
- Interviewing Abilities
- Conflict Mediation
- Staff Communication
- Student Assessment
- Call Answering
- Reporting and Documentation
- Student Behavior Observance
- Creative Problem Solving
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Bilingual
Languages
Spanish
Professional
Certification
PLTI Alumni
Education and Training
true,other
Timeline
Outreach Worker
Family Centers/ Here to Help
02.2024 - Current
Parent Facilitator
Stamford Public Schools
08.2010 - Current
Teller Supervisor and Costumer Service
Bank Of America
08.1997 - 12.2006
Supervisor in Retail
Gap
01.1994 - 12.1997
High School Diploma -
Greenwich High School
Associate - Social Worker
Sacred Heart University
Associate - General Studies
Norwalk Community College
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