Maria Pardo Grado
La Mesa,CA
Summary
Experience working for companies that handle sensitive information -I am highly organized, self-motivated and adept at managing sensitive situations. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Petix and Botte Financial
La Mesa, CA
01.2022 - Current
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Managed company database and ensured the accuracy of contact information.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Assisted with special projects assigned by management when required.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Service Director/Receptionist
Erickson Anderson Mortuary
La Mesa, CA
10.2017 - 10.2020
- Helped complete accurate legal documents such as death certificates and burial permits
- Arranged transportation of remains, clergy, and flowers between funeral locations
- Increased revenue by promoting different funeral service options, and merchandise
- Updated office files daily and kept records organized
- Recordkeeping
- Met with grieving families and took care of their needs with dignity
Front Desk Associate
UFC Gym
San Diego, CA
05.2017 - 02.2018
- Enhanced customer satisfaction with fast, knowledgeable sales and service needs
- Enforced rules and regulations of recreational facilities to maintain discipline and ensure safety
- Assessed needs and interests of individuals and groups and planned activities accordingly
Education
High School -
Monte Vista High School
01.2009
Skills
- Calendar management
- Customer service
- Recordkeeping
- Office organization
- Attention to detail
- Time management
- Data entry
- Calm demeanor
- Scheduling
- Clerical support
- File management
- Office administration
- Correspondence management
- Microsoft ( Word, Excel, PowerPoint, Outlook)
- Problem solving
- Computer proficiency
- Front desk operations
- Billing and invoicing
- Technical support
- Telephone and email etiquette
Certification
- Typing certificate
- Food Handler’s Certification
- Notary Public
- CTEC
Timeline
Receptionist
Petix and Botte Financial
01.2022 - Current
Service Director/Receptionist
Erickson Anderson Mortuary
10.2017 - 10.2020
Front Desk Associate
UFC Gym
05.2017 - 02.2018
High School -
Monte Vista High School
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