Summary
Overview
Work History
Education
Skills
gardening, cooking, traveling
Timeline
Generic

Maria Pareja

Tampa,FL

Summary

Skilled in deep cleaning, vacuuming, dusting, ensuring client satisfaction and efficient task completion. Fluent in English with excellent oral and written communication skills. Reliable housekeeper dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer services.

Although during the period 2010 and 2011 been worked in a different field (call center) during the week, kept working with cleaning on the weekends. As a self employer, works for various clients but have worked more hours for one lady also as personal assistant, running errands, helping with her personal schedule and all other issues related to her life since her husband was terminally ill, for the last 10 years.

Also clean an office on the weekends.

Overview

19
19
years of professional experience

Work History

Housekeeping

Self-employeed
09.2005 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Clean and organize the kitchen area, making it spotless and handy for cooking.
  • Works currently cleaning throughtly up to 2 medium houses per day.

Call Center Representative

COTS Technologies
04.2010 - 09.2011
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Streamlined call flow processes for more efficient response times and increased productivity.

Education

J.D. - Law

Faculdade De Direito De Curitiba
Curitiba PR Brasil
1998

Hospitality Administration And Management

Centro Europeu
Curitiba PR Brazil
2003

Skills

  • Housekeeping
  • Home maintenance
  • Cleaning and organizing
  • Meal Preparation
  • Multilingual Abilities
  • Hospitality background
  • Deep cleaning expertise
  • Folding clean laundry
  • Excellent oral and written communication
  • Sorting and washing laundry
  • Physically strong
  • Fluent in english

gardening, cooking, traveling

On my spare time I love to grow my own plants either indoors or outdoors, cook or bake different recipes, for which I get many compliments and also love to travel to get to know other cultures, go to the gym and be with my pets (1 dog and 2 cats).

Timeline

Call Center Representative

COTS Technologies
04.2010 - 09.2011

Housekeeping

Self-employeed
09.2005 - Current

J.D. - Law

Faculdade De Direito De Curitiba

Hospitality Administration And Management

Centro Europeu
Maria Pareja