Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Maria Partida

Los Angeles,CA

Summary

Dynamic Housekeeping Manager at Sandbourne Santa Monica, skilled in supply inventory management and employee evaluations. Achieved significant improvements in cleanliness scores through rigorous inspections and effective staff training. Renowned for exceptional guest relations, fostering a supportive environment that enhances team performance and elevates guest satisfaction.

Professional in hospitality management, bringing valuable experience in overseeing housekeeping operations to ensure top-tier cleanliness and guest satisfaction. Known for fostering collaborative team environment and adapting to evolving demands. Key skills include staff supervision and quality assurance, with commitment to maintaining high standards.

Overview

21
21
years of professional experience

Work History

Housekeeping Manager

Sandbourne Santa Monica
04.2024 - Current
  • Worked with front desk to respond promptly to all guest requests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Communicated repair needs to maintenance staff.
  • Managed staff of 40 housekeepers.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
  • Completed schedules, shift reports, and other business documentation.
  • Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.

Front Desk Manager

Sandbourne Santa Monica
04.2023 - 04.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Worked thru full renovation
  • Checked guests in out of hotel, made reservations, and processed payments.

Assistant Front Office Manager

Four Points Sheraton Hotel
12.2022 - 04.2023
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Front Desk Supervisor

Embassy Suites Lax North
02.2004 - 12.2022
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Scheduled and assigned daily work and activities for team members.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.

Education

High School Diploma -

Belmont High School
06-1999

Skills

  • Ordering cleaning supplies
  • Training and mentoring
  • Cleaning and sanitation
  • Guest relations
  • Cleaning practices
  • Performance improvements
  • Supervisory skills
  • Employee evaluations
  • Supply inventory management
  • Payroll
  • Payroll administration

Accomplishments

    I was named Manager of the year 2024.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Housekeeping Manager

Sandbourne Santa Monica
04.2024 - Current

Front Desk Manager

Sandbourne Santa Monica
04.2023 - 04.2024

Assistant Front Office Manager

Four Points Sheraton Hotel
12.2022 - 04.2023

Front Desk Supervisor

Embassy Suites Lax North
02.2004 - 12.2022

High School Diploma -

Belmont High School

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Maria Partida