Dedicated government contractor with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
VA General Clerk
Exela Technologies, Source HOV
Mount Vernon, KY
12.2016 - Current
Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
Meet all company and production goals.
Front Desk Agent
Super 8 Motel
Valparaiso, IN
04.2007 - 08.2008
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Answered customer telephone calls promptly and appropriately handled needs.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Used internal software to process reservations, check-ins and check-outs.
Housekeeping Manager
Indian Oak Resort
Chesterton, IN
03.2006 - 04.2007
Placed orders for housekeeping supplies and guest toiletries.
Managed team productivity and workflow to exceed quality standards.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Completed schedules, shift reports and other business documentation.
Managed laundry sorting, washing, drying and ironing.
Managed staff of 8 housekeepers.
Front Desk Agent
Indian Oak Resort And Spa / Best Western
Chesterton, iN, Indiana
06.2003 - 03.2006
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Answered customer telephone calls promptly and appropriately handled needs.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Answered multi-line phone system and greeted callers enthusiastically.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Collected room deposits, fees and payments.
Education
Some College (No Degree) - Business Administration
Northern Illinois University
Dekalb, IL
Some College (No Degree) - Interior Design
Ray Vogue School of Design
Chicago, Il
Some College (No Degree) - Interior Design
The Illinois Institute of Art - Chicago
Chicago, IL
Skills
Archival record prep
Reloading salvage materials
Government security clearance
Consistently meet all company and production goals
Timeline
VA General Clerk
Exela Technologies, Source HOV
12.2016 - Current
Front Desk Agent
Super 8 Motel
04.2007 - 08.2008
Housekeeping Manager
Indian Oak Resort
03.2006 - 04.2007
Front Desk Agent
Indian Oak Resort And Spa / Best Western
06.2003 - 03.2006
Some College (No Degree) - Business Administration