Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Maria Patino

Brooklyn,NY

Summary

Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Home Care Marketer

Harbor Care
07.2023 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Customer Service Representative

JFK International Airport
01.2022 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sales Associate

Optical Lab Technician
02.2021 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

Bachelor of Nursing -

Borough of Manhattan Community College of The City University of New York
Manhattan, NY
06-2027

Certificate Nursing Assistant

HEART SAVER NY-NY TRAINING CENTER
12-2024

Skills

  • Bathing assistance
  • Attention to detail
  • Patient care
  • HIPAA compliance
  • Feeding assistance
  • Basic life support
  • Dressing assistance
  • Maintaining confidentiality
  • Emergency response
  • Medication administration
  • Wound care
  • Multitasking and organization
  • Collecting vital signs
  • Recording vital signs

Languages

Spanish
Full Professional
English
Full Professional

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • (CPR) Cardiopulmonary Resuscitation.

Timeline

Home Care Marketer

Harbor Care
07.2023 - Current

Customer Service Representative

JFK International Airport
01.2022 - 06.2023

Sales Associate

Optical Lab Technician
02.2021 - 12.2022

Bachelor of Nursing -

Borough of Manhattan Community College of The City University of New York

Certificate Nursing Assistant

HEART SAVER NY-NY TRAINING CENTER

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Maria Patino