Maria Paula Tordecilla

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Greeted customers entering store and responded promptly to customer needs.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items, and join reward programs.
• Built relationships with customers to encourage repeat business.
• Worked with floor team and managers to meet wide range of customer needs.
• Used POS system to enter orders, process payments and issue receipts.

• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Assisted customers with placing orders at self- service kiosks.
• operated the cash register and processed transactions.
• transferred orders from the kiosk the cashier system when needed.
• prepared coffee, and other beverages. Including Ice cream, smoothies and ice beverages.
• Called out orders ready for pickup at the counter.
• Restocked supplies in workstations and beverage areas .
• Supported the drive-thru by delivering food order to customers.
• Worked front counter, drive-thru and other areas.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Cleaned and maintained all areas of restaurant to promote clean image.

• Greet and Assist Clients: Warmly welcome clients and visitors, ensuring a positive first impression. Provide them with the necessary forms and direct them to the appropriate attorney or staff member.
• Answer The Phone Calls: Professionally and courteously answer incoming calls, directing them to the appropriate person or department. Take the detailed messages when necessary.
• Document Handling: Receive and organize incoming and outgoing mail, faxes, and deliveries. Assist in the preparation and distribution of legal documents.
• Informational support: Provide general information about the immigration process and the firm’s services to clients.
• Maintain Reception Area: Keep the reception area clean and organized. Ensure that brochures and informational materials are readily available administrative.
• Assistance: Assist with various administrative tasks, such as data entry, filing, and photocopying, as needed.

. Reviwed and organized incoming emails and correspondence.

. Filed and maintained company records and documentation.

. Completed BOI application for federal report.

. Answered client phone calls and provided support.

. Created folders and documentation for new companies.

. Operated accounting software to run payroll for multiple clients.

.Printed and prepared IRS form such as 940 and 941

. Utilized QuicBooks for bookkeping and reconciliations.

• Supported children in play activities, meals, and snacks, hygiene and socialization.
• Picked up the child from school and ensured safe return home.
• Took her to the park and supervised recreational activities
• Assisted with homework and provided academic support.
• Encouraged creactivity through artistic activities and educational games.

• Shampooed clients' hair as preparation for haircuts and treatments.
• Blow-dried clients' hair under the stylist's direction.
• Managed phone calls to schedule appointments, and provided customer service.
• Maintained the cleanliness and organization of salon workstations.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.