Maria Payano
Milwaukee,WI
Summary
Driven professional with a proven track record in customer service and sanitation procedures, notably at Marriot Hotel. Excelled in enhancing guest satisfaction and maintaining high hygiene standards. Skilled in nail extensions and time management, adept at fostering strong teamwork. Demonstrated ability to improve efficiency and exceed client expectations, contributing to a significant increase in loyalty and trust.
Overview
18
18
years of professional experience
Work History
Nail Technician
Self Employed
01.2007 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
Banquet Server
Sonesta Hotels
02.2023 - 04.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
Packing Handler
Amazon
03.2022 - 01.2023
- Collaborated with team members to ensure timely completion of all orders during peak seasons.
- Maintained strong attention to detail while efficiently completing large volumes of orders daily.
- Managed time effectively to prioritize tasks appropriately and meet tight deadlines consistently.
- Trained new employees on packing procedures, increasing overall team efficiency and performance levels.
- Increased order processing speed by maintaining an organized and clean work area.
Housekeeper
Marriot Hotel
02.2019 - 03.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Skills
- Customer Service
- Nail Extensions
- Time Management
- Sanitation Procedures
- Strong teamwork
- Table setting knowledge
- Arranging banquet hall
- Bathroom cleaning
- Bed making proficiency
- Kitchen Cleaning
- Health and safety compliance
- Deep cleaning expertise
- Folding clean laundry
Languages
Spanish
Native or Bilingual
Timeline
Banquet Server
Sonesta Hotels
02.2023 - 04.2024
Packing Handler
Amazon
03.2022 - 01.2023
Housekeeper
Marriot Hotel
02.2019 - 03.2022
Nail Technician
Self Employed
01.2007 - Current
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