Summary
Overview
Work History
Education
Skills
Timeline
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Maria Pecina

Brownsville,TX

Summary

Proven track record in enhancing customer satisfaction and resolving complex issues, demonstrated during my tenure at Speedy Rentals. Skilled in critical thinking and data entry, I excel as a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

28
28
years of professional experience

Work History

Customer Service Representative (Remote)

TTEC/ TXDot
07.2024 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring resolution of issues.
  • Assisted customers in navigating company website, improving overall user experience.

Receptionist /Assistant Office Manager

Speedy Rentals, LLC
06.1996 - 05.2018
  • Resolved customer problems and complaints.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Confirmed Reservations, communicated with customers, and updated customer records.
  • Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
  • Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
  • Handled cash transactions and maintained sales and payments records accurately.

Administrative Tech I

Brownsville Public Library
02.2005 - 07.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted patron with using office peripherals and Microsoft Software
  • In charge of lending out conference rooms and assisted in the Internet resource Center
  • Cross trained in different areas or departments within the LIbrary

Education

GED -

Hanna High School
Brownsville, TX

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Money handling abilities

Timeline

Customer Service Representative (Remote)

TTEC/ TXDot
07.2024 - Current

Administrative Tech I

Brownsville Public Library
02.2005 - 07.2007

Receptionist /Assistant Office Manager

Speedy Rentals, LLC
06.1996 - 05.2018

GED -

Hanna High School

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Maria Pecina