Maria Pedraza
Miami,FL
Summary
Energetically driving customer satisfaction at Dalia's Medical Center, I leveraged my expertise in spreadsheet tracking and exceptional verbal communication to enhance administrative efficiency and patient care coordination. Skilled in both departmental support and providing top-notch service, I consistently exceeded quality expectations, contributing to a positive and efficient workplace environment.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Dalia Medical Center
Miami, FL
06.2024 - Current
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Collated, bound and stored computer-generated reports.
- Updated and maintained office policies and procedures.
- Scheduled and confirmed appointments for clients and staff.
- Coordinated with healthcare providers to verify patient insurance coverage and obtain necessary pre-authorizations for treatments.
- Educated patients on the referral process, including expected timelines and preparation for specialist visits.
Waitress Trainee
Dos Gallos Taqueria
Miami, FL
03.2024 - 05.2025
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Responded to ad hoc cleaning duties at end of shift.
Waitress Trainee
La Farandula Pizzeria
Miami, FL
01.2024 - 03.2025
- Verified that all dishes served met quality expectations.
- Prepared checks, itemizing total meal costs and taxes.
- Presented menus and answered questions regarding items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
High School Diploma -
IPU Osvaldo Herrera
Cuba09-2022
Skills
- Mail distribution
- Mail coordination
- Departmental support
- Appointment confirmation
- Spreadsheet tracking
- Correspondence typing
- Verbal and written communication
- Customer service
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Dalia Medical Center
06.2024 - Current
Waitress Trainee
Dos Gallos Taqueria
03.2024 - 05.2025
Waitress Trainee
La Farandula Pizzeria
01.2024 - 03.2025
High School Diploma -
IPU Osvaldo Herrera
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