Maria Pedroza Garcia
Rogers,AR
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Mercy ER/ Mercy Call Center
02.2021 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed financial arrangements for patients, negotiating payment plans when necessary to meet individual needs.
- Assisted patients in understanding their insurance coverage, explaining plan details and coordinating necessary authorizations.
- Developed strong relationships with both patients and providers by consistently demonstrating professionalism and empathy.
- Continually updated knowledge of industry trends and changes in insurance policies through self-directed learning initiatives or attending professional development seminars.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Optimized appointment scheduling processes, maximizing daily capacity while minimizing wait times for patients.
- Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
- Increased accuracy of patient demographic information by implementing a system for regular updates and validation.
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
- Developed training materials for new hires, resulting in reduced onboarding time and improved employee performance.
- Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
Designated Hitter
Walgreens
08.2019 - 02.2021
- Helping front desk if needed for cashier
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
- Communication between the pharmacist and customers about prescription medications.
- Communicate with Patient's PCP about insurance issues and or prior authorization request.
- Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
Shift Leader
Zaxbys
07.2017 - 05.2019
- Resolving escalated customer disputes with special actions to maximize customer service.
- Trained/mentored new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Performed store openings,closing,shift changes/logs, all to keep operations efficient and current.
Education
High School Diploma -
Rogers High School
Rogers AR 05-2019
CNA -
NTI
Springdale, AR05-2018
Skills
- Customer service
- Leader/mentor
- HIPAA compliance
- Multitasking and organization
- Problem-solving
- Team collaboration
- Espanol fluency
- Training coordination
- Attention to detail
Timeline
Patient Access Representative
Mercy ER/ Mercy Call Center
02.2021 - Current
Designated Hitter
Walgreens
08.2019 - 02.2021
Shift Leader
Zaxbys
07.2017 - 05.2019
High School Diploma -
Rogers High School
CNA -
NTI
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