Maria Pelaez
Cape Coral,FL
Summary
At SW Florida Plastic Surgery, I excelled as a Lead Esthetician, enhancing client satisfaction through personalized skincare treatments and expert microdermabrasion services. My relationship-building prowess and advanced facial techniques contributed to significant client retention and repeat business, underscoring my commitment to excellence and client-focused care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Esthetician
SW Florida Plastic Surgery
01.2013 - 09.2024
- Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
- Developed treatment plans, addressing clients'' specific concerns and skin conditions.
- Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
- Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
- Streamlined appointment scheduling for better time management and increased productivity.
- Contributed to a positive workplace culture by fostering strong relationships with colleagues and clients alike.
- Increased repeat clientele through excellent customer service and tailored esthetic services.
- Promoted spa services through excellent word-of-mouth referrals from satisfied clients.
- Assisted in inventory management, minimizing waste and ensuring availability of necessary supplies.
- Conducted thorough consultations with new clients to assess their individual needs before recommending appropriate treatments or products.
- Maintained a sanitary work environment, adhering to strict hygiene standards and regulations.
- Educated clients on proper skincare routines, leading to more effective at-home care and better long-term results.
- Led promotional events within the spa that resulted in increased bookings for services.
- Collaborated with management to develop new protocols, ensuring consistent quality of service across the team.
- Continuously improved professional knowledge by attending industry conferences, workshops, and training events.
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Advised clients on proper home-care regimens.
- Fostered friendly, warm, and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Stocked treatment rooms with proper supplies.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Provided clients with knowledge of all cosmetic services being provided.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Educated patients on treatment options.
- Discussed procedures and treatment options with clients.
- Handled busy schedules and stayed on top of key deadlines.
- Created repeat business by developing long-term relationships with regular customers.
- Explained benefits of skin care products to clients.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Resolved customer complaints and facilitated conflict resolutions.
- Cleansed, exfoliated and moisturized customer skin.
- Educated guests on current promotions, events and services within store or salon.
- Reinforced customer selections by reviewing use and benefits of chosen products.
Education
Full Specialist - Aesthetics
Sunstate Academy
Fort Myers, FL12.2019
Skills
- Microdermabrasion expertise
- Acne treatment knowledge
- Hydrafacial experience
- Skin tightening methods
- Anti-aging treatments
- Expert skin analysis
- Appointment Scheduling
- Advanced facial techniques
- Spa management experience
- Sales and Upselling
- Chemical peel proficiency
- Sanitization
- Relationship building and management
- Customer Consultation
- Spa retail sales
- State licensed esthetician
- Sanitation maintenance
- Retail Sales
- Excellent team player
- Infection Control
- Scheduling
- HydraFacials
- Skin rejuvenation
- Guest services expertise
- Client Needs Assessment
- Advanced facials specialist
- Chemical facial peels
- Superior attention to detail
- Professional Demeanor
- Sales expertise
- Sales background
- Consultations
- Client Intakes
- Consultative sales strategies
- Esthetics
- Product Promotions
- Supply Management
- Public health codes knowledge
- Software use
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking and Organization
- Problem-solving abilities
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Treatment room setup
- Organizational Skills
- Team Collaboration
- Skincare Product Sales
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Assessing Skin Condition
- Flexible Schedule
- Chemical Peels
- Team building
- Professional ethics
- Safety Protocols
- Task Prioritization
- Exfoliation Treatments
- Facial Masks
- Sterilization
- Self Motivation
- Product Knowledge
Certification
Full Specialist
Additional Information
I I am a licensed aesthetician with 5 years of experience in skincare and beauty treatments. Over the past 11 years, I've worked extensively in a medical spa environment, where I've gained valuable expertise in advanced skincare procedures, including facials, chemical peels, and microneedling. My passion is helping clients achieve healthy, radiant skin by providing personalized and results-driven care.
The Q Laser & Med Spa (formerly Assuage Spa Luxury)
01/2014-09/2024
• Managed Q Laser & Med Spa operations single-handedly, overseeing all aspects of daily operations, including client services, inventory management, and product orders. • Handled all product orders, ensuring consistent stock levels and availability of essential products for uninterrupted service delivery. • Collaborated with Plastic Surgeon Dr. Prendiville to provide comprehensive post-
operative care, guiding patients through recovery and maintaining their investment with tailored medical-grade skincare solutions. • Leveraged 11 years of expertise in medical-grade skincare, with extensive training and knowledge in ZO Skin Health, Alastin Skincare, Glo Skin Beauty, & EltaMD . • Attended specialized training for advanced treatments and techniques, including
SkinPen microneedling, Hydrafacial, and VI Peel, to enhance service offerings and client outcomes. • Excelled in upselling products and services, effectively recommending additional treatments and products to meet client needs and drive revenue growth. • Expert in dermaplaning, providing this service to repeat clients on a 4-6 week basis, ensuring high satisfaction and consistent results. • Maintained client relationships, building loyalty and trust through personalized care, expert advice, and consistent follow-up to support ongoing skincare needs.
• Contributed to yearly sales of $1,000,000 • Performed over 1,000 facials across Naples and Fort Myers locations, demonstrating a strong ability to address diverse skincare needs and ensure client satisfaction. • Worked in collaboration with our nurse injector and recommended services to clients such as wrinkle relaxer. • Help clients with any aftercare instructions to ensure optimal results.
SKILLS
• Bilingual
• Dermaplaning
• Microdermabrasion
• VI Peel
• Skinpen Microneedling
• Hydrafacial
• Medical Grade Skincare Knowledge • Sales & Revenue
• Strong Communication • Post-Operative Care • Client Volume Management • Operational Oversight
• Problem Solving • Compliance • Trend Awareness
• Safety & Hygiene experience in skincare and beauty treatments.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Lead Esthetician
SW Florida Plastic Surgery
01.2013 - 09.2024
Full Specialist
Full Specialist - Aesthetics
Sunstate Academy
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