Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Pellerin

Dannemora

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

22
22
years of professional experience

Work History

Licensed Producer NYS Dept of Finance & Insurance

Aflac
11.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Senior Digital Marketing Specialist

Cars.com
08.2018 - 03.2019
  • Managed multiple social media platforms, boosting brand visibility and audience engagement.
  • Collaborated with cross-functional teams to develop integrated marketing campaigns for product launches and promotions.
  • Executed influencer marketing strategies by identifying key industry influencers, building relationships with them, and coordinating sponsored content opportunities that aligned with brand objectives.
  • Developed data-driven digital marketing plans to drive lead generation and conversion rate optimization.

Digital Marketing Manager /Director of Internet Sales and Marketing

Bill McBride Chevrolet Subaru
05.2010 - 06.2018
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
  • Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
  • Optimized content strategy across multiple channels to support search engine rankings, brand recognition, and user engagement goals.
  • Analyzed competitor activity in the marketplace to inform adjustments in positioning, messaging, and promotional strategies.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Boosted brand awareness through the creation of engaging social media campaigns.
  • Managed vendor relationships to ensure efficient execution of outsourced projects while maintaining high-quality deliverables within budget constraints.

Office Assistant /Assistant Manager - Finance & Accounts

Bill Mcbride Chevrolet Subaru
03.2003 - 09.2006
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.

Education

Associate of Science - Criminal Justice

Clinton Community College
Plattsburgh, NY

Skills

  • Business development
  • Experience in insurance client relations
  • Achievement-oriented planning
  • Collaborative negotiation techniques
  • Effective presentation skills
  • Effective problem resolution
  • Skilled in claims processing
  • Cross-functional teamwork
  • Strong verbal communication
  • Collaborative partnership development
  • Strategic work organization
  • Client relations
  • Prioritization of deadlines
  • Problem-solving skills
  • Detail-oriented data management
  • Skilled in software usage

Timeline

Licensed Producer NYS Dept of Finance & Insurance

Aflac
11.2019 - Current

Senior Digital Marketing Specialist

Cars.com
08.2018 - 03.2019

Digital Marketing Manager /Director of Internet Sales and Marketing

Bill McBride Chevrolet Subaru
05.2010 - 06.2018

Office Assistant /Assistant Manager - Finance & Accounts

Bill Mcbride Chevrolet Subaru
03.2003 - 09.2006

Associate of Science - Criminal Justice

Clinton Community College

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