Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Pena

Leming ,Tx,TX

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Family Dollar. Proven ability to enhance customer satisfaction through effective problem-solving and staff supervision. Skilled in money handling and maintaining accurate financial records, contributing to operational efficiency and a positive shopping experience.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Family Dollar
12.2021 - 11.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Cashier

Walmart
07.2019 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Walgreens
09.2011 - 07.2014
  • Received customers in store and swiftly resolved customer needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Basics

Pleasanton Independent School District
Pleasanton, Tx
06.1998

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff supervision
  • Task delegation
  • Goal setting
  • Multitasking and organization
  • Adaptability and flexibility

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Family Dollar
12.2021 - 11.2024

Cashier

Walmart
07.2019 - 08.2021

Cashier

Walgreens
09.2011 - 07.2014

Basics

Pleasanton Independent School District

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