Maria Peralta
Sunrise,FL
Summary
Reliable with experience and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee. Exceptional social skills, memorization ability and balance. Dedicated to following health and safety guidelines and handling food items properly. Seek to pursue new position with room for advancement alongside growing team.
Overview
2
2
years of professional experience
Work History
Customer Experience Specialist
Air Canada
11.2023 - 03.2024
- Investigated customer complaints and escalated issues to address critical requests.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Front Desk Team Leader
Vacation Village At Weston And Bonaventura
03.2022 - 11.2023
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees and payments.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Education
Communications
Broward College
Davie, FL08.2025
Communications
Franklin Academy High School
Pembroke Pines, FL05.2020
Skills
- Customer service
- Safety Procedures
- Front Desk Management
- Hospitality Service
- Time Management
- Cash Handling
- Safety and compliance
- Customer assistance
Timeline
Customer Experience Specialist
Air Canada
11.2023 - 03.2024
Front Desk Team Leader
Vacation Village At Weston And Bonaventura
03.2022 - 11.2023
Communications
Broward College
Communications
Franklin Academy High School
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