Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MARIA PERALTA

Summary

  • Highly adaptable and results-driven logistics professional with
  • 3 years of combined experience
  • As a Delivery Driver and Dispatcher, providing a comprehensive understanding of supply chain operations from the ground up. Proven ability to transition into leadership roles, mastering morning dispatch setup, route optimization, and real-time operational support.
  • Bilingual in English and Spanish
  • adept at managing and supporting diverse teams while ensuring continuous service reliability and administrative integrity (payroll, bookkeeping, accounts management). Seeking to leverage strong problem-solving and communication skills to excel in a high-impact logistics or operations role.

Overview

6
6
years of professional experience

Work History

Dispatcher

Say Operations LLC
10.2023 - 01.2024
  • Coordinated dispatch operations to ensure timely delivery of goods across multiple routes.
  • Monitored vehicle locations using GPS tracking systems to optimize route efficiency.
  • Communicated with drivers to provide real-time updates and resolve issues promptly.
  • Implemented process improvements that enhanced communication between dispatch and field teams.
  • Developed training materials for new hires to streamline onboarding and operational understanding.
  • Analyzed dispatch data to identify trends and improve overall service quality.
  • Led daily briefing sessions to align team objectives and discuss workflow strategies.
  • Managed scheduling conflicts by reallocating resources while maintaining service standards.

Driver

Sayo
10.2023 - 01.2024
  • Was a package delivery driver
  • Enhanced route efficiency by implementing a streamlined delivery sequence, reducing average delivery time by 15% and improving overall service speed.
  • Demonstrated consistent reliability in operating delivery vehicles, maintaining a spotless safety record and ensuring punctual arrival at all destinations.
  • Provided exceptional customer service during deliveries, addressing inquiries with professionalism and ensuring customer satisfaction with each interaction.

Dispatcher

Havilon LLC
03.2022 - 10.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Amazon Delivery Driver

Havilon LLC
05.2020 - 10.2023
  • Well, I've been a driver for the three years, but after the first year, I was moved up to also being a dispatcher.

Texas Golden gloves secretary

Texas Golden Gloves
01.2018 - 07.2019
  • I answer phones, send emails, makes payments, balance checkbooks, and organize our events.
  • Coordinated schedules and meetings for executive team to optimize productivity.
  • Managed correspondence and communications, ensuring timely responses and information flow.
  • Assisted with event planning and logistics for competitions, contributing to smooth operations.
  • Oversaw inventory management of office supplies, ensuring adequate stock levels at all times.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Education

High school diploma -

Paschal High School
05.2012

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Stress tolerance
  • Time management
  • Dispatch coordination
  • Updating logs
  • Route planning
  • Route navigation
  • Work order management
  • Incident reporting
  • Conflict resolution

Languages

English
Spanish

Timeline

Dispatcher

Say Operations LLC
10.2023 - 01.2024

Driver

Sayo
10.2023 - 01.2024

Dispatcher

Havilon LLC
03.2022 - 10.2023

Amazon Delivery Driver

Havilon LLC
05.2020 - 10.2023

Texas Golden gloves secretary

Texas Golden Gloves
01.2018 - 07.2019

High school diploma -

Paschal High School