Highly adaptable and results-driven logistics professional with
3 years of combined experience
As a Delivery Driver and Dispatcher, providing a comprehensive understanding of supply chain operations from the ground up. Proven ability to transition into leadership roles, mastering morning dispatch setup, route optimization, and real-time operational support.
Bilingual in English and Spanish
adept at managing and supporting diverse teams while ensuring continuous service reliability and administrative integrity (payroll, bookkeeping, accounts management). Seeking to leverage strong problem-solving and communication skills to excel in a high-impact logistics or operations role.
Overview
6
6
years of professional experience
Work History
Dispatcher
Say Operations LLC
10.2023 - 01.2024
Coordinated dispatch operations to ensure timely delivery of goods across multiple routes.
Monitored vehicle locations using GPS tracking systems to optimize route efficiency.
Communicated with drivers to provide real-time updates and resolve issues promptly.
Implemented process improvements that enhanced communication between dispatch and field teams.
Developed training materials for new hires to streamline onboarding and operational understanding.
Analyzed dispatch data to identify trends and improve overall service quality.
Led daily briefing sessions to align team objectives and discuss workflow strategies.
Managed scheduling conflicts by reallocating resources while maintaining service standards.
Driver
Sayo
10.2023 - 01.2024
Was a package delivery driver
Enhanced route efficiency by implementing a streamlined delivery sequence, reducing average delivery time by 15% and improving overall service speed.
Demonstrated consistent reliability in operating delivery vehicles, maintaining a spotless safety record and ensuring punctual arrival at all destinations.
Provided exceptional customer service during deliveries, addressing inquiries with professionalism and ensuring customer satisfaction with each interaction.
Dispatcher
Havilon LLC
03.2022 - 10.2023
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Amazon Delivery Driver
Havilon LLC
05.2020 - 10.2023
Well, I've been a driver for the three years, but after the first year, I was moved up to also being a dispatcher.
Texas Golden gloves secretary
Texas Golden Gloves
01.2018 - 07.2019
I answer phones, send emails, makes payments, balance checkbooks, and organize our events.
Coordinated schedules and meetings for executive team to optimize productivity.
Managed correspondence and communications, ensuring timely responses and information flow.
Assisted with event planning and logistics for competitions, contributing to smooth operations.
Oversaw inventory management of office supplies, ensuring adequate stock levels at all times.
Scheduled appointments and conducted follow-up calls to clients.
Maintained daily report documents, memos and invoices.
Answered multi-line phone system and enthusiastically greeted callers.
Entered data into system and updated customer contacts with information to keep records current.
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.