MARIA PEREIRA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Business Owner
Home Tweet Home
01.2020 - 12.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Event Design + Planning
A Touch of Grace
01.2015 - 01.2020
- Negotiated contracts with venues and service providers, securing favorable terms that supported successful event execution within budget constraints.
- Designed small, intimate gatherings and weddings, ensuring personalized and memorable experiences.
- Coordinated with vendors and venues to ensure seamless event execution.
- Coordinated schedules and timelines for events.
- Established strong relationships with vendors to secure top-tier services.
Bridal Stylist
Kinsley James Couture Bridal
08.2014 - 04.2019
- Provide a luxury bridal experience, exceed monthly goals, plan VIP appointments, plan special events, set appointments, answer phone and emails, supply ordering, works closely with owner to assist with personal and work affairs
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
Merchandise Coordinator
Parigi Group Inc
11.2006 - 03.2009
- As an Employee of Parigi Group Inc., my focus was to develop and lead at Macy's flagship Union Square store
- By being entrepreneurial and using resources creatively to develop and execute business-driving strategies
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
Education
Degree - Merchandise Marketing
FIDM
San Francisco, CaHigh School Diploma - undefined
Alhambra High School
Martinez, CaSkills
- Working knowledge of Mac OS, Microsoft Word, Excel, Power point, Photoshop, Illustrator, Google doc, Web savvy
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
Timeline
Business Owner
Home Tweet Home
01.2020 - 12.2024
Event Design + Planning
A Touch of Grace
01.2015 - 01.2020
Bridal Stylist
Kinsley James Couture Bridal
08.2014 - 04.2019
Merchandise Coordinator
Parigi Group Inc
11.2006 - 03.2009
High School Diploma - undefined
Alhambra High School
Degree - Merchandise Marketing
FIDM
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