Maria Perez
West Valley City,UT
Summary
Expert retail sales professional offering 10 years of experience in retail customer service and management. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Head Cashier Supervisor
Lowes Home Improvement Stores
02.2016 - Current
- Promoted to the position of Head Cashier for exceptional accountability, collaborative spirit, and customer service abilities.
- Effectively manage a team of 20 cashiers, and provide comprehensive training to new hires regularly.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Streamlined checkout processes for faster transactions, resulting in shorter customer wait times.
- Implemented new training materials to improve cashier efficiency and accuracy.
- Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
Cash Office Administrator
Lowes Home Improvement Stores
08.2022 - Current
- Daily collection and management of cash flow for the business.
- Managing the safe, cash drawer, and till counts, as well as making daily deposits of all cash transactions.
- Compiling a daily business file that includes all financial reports, overages, and shortages of cash
- Streamlined cash office procedures by implementing efficient record-keeping and reporting systems.
- Enhanced financial accuracy with a diligent reconciliation of daily transactions and deposit verifications.
- Reduced discrepancies in cash handling by conducting thorough audits and providing staff training on proper procedures.
Cashier
Goodwill Easter Seals
09.2014 - 02.2016
- Efficiently handle customer transactions by operating cash registers, and precisely scanning merchandise to ensure correct pricing.
- Securely accepting payments via cash or credit, and issuing receipts and refunds as needed.
- Offer exceptional customer service by providing helpful guidance and relevant information, and warmly welcoming customers upon entering or exiting the store.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Bachelor of Science - Biology
University of Utah
Salt Lake City, UT05.2022
Associate of Science - General Studies
Salt Lake Community College
Salt Lake City, UT05.2017
High School Diploma -
Kearns High School
Kearns, UT06.2015
Skills
- Cash Handling Expertise
- Data Entry Proficiency
- Performance Analysis
- Bank Deposit Preparation
- Management
- Organizational Skills
- Leadership
- Dependability
- Staff Management
- Strategic Planning
- Communication
Languages
Spanish
Native or Bilingual
Timeline
Cash Office Administrator
Lowes Home Improvement Stores
08.2022 - Current
Head Cashier Supervisor
Lowes Home Improvement Stores
02.2016 - Current
Cashier
Goodwill Easter Seals
09.2014 - 02.2016
Bachelor of Science - Biology
University of Utah
Associate of Science - General Studies
Salt Lake Community College
High School Diploma -
Kearns High School