Maria Perez
San Antonio,USA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Test Proctor/Administrative Assistant
FSG – Propel Career Academy
06.2023 - Current
- Monitored test rooms during the administration of examinations
- Enforced time limits and compliance with other examination procedures
- Assisted with the protection of secure, highly confidential, and valuable documents by maintaining inventory, logs, and testing files verified
- Organize and schedule test sessions to ensure efficient use of resources and minimize disruptions
- Provide administrative support to the test proctor by assisting with scheduling, organizing, and preparing testing materials
- Assist in the development of training materials for new test proctors and administrative assistants, providing guidance on standard operating procedures and best practices
- Assist in the development and implementation of new testing procedures and protocols to improve efficiency and accuracy in the testing process
- Assist in maintaining a secure and confidential environment during test sessions by enforcing rules and regulations to prevent cheating or misconduct.
Hostess
BB.Q Chicken
04.2023 - Current
- Creating a welcoming and friendly atmosphere for all guests, ensuring they have a pleasant dining experience from the moment they enter the restaurant
- Maintain a clean and organized hostess station at all times to ensure efficient workflow and provide first impression for guests
- Maintain clear and open communication with the kitchen staff to ensure efficient and accurate food delivery
- Contribute to a positive team environment by effectively communicating with other staff members and assisting in other areas of the restaurant when needed.
Medical Front Desk Receptionist
Castle Hills Family Practice
07.2022 - 06.2023
- Greeted patients professionally both in person and on the phone
- Quickly answered or properly referred questions and issues
- Ensured availability of treatment information by retrieving and updating patient records
- Managed patient check-in and check-out process efficiently
- Maintained accurate and up-to-date patient demographic information
- Managed patient appointment scheduling efficiently
- Ensured patient privacy and confidentiality
- Coordinated with healthcare providers to ensure smooth and timely patient referrals
- Developed and maintained a training guide for incoming new hires and present receptionists to be utilized.
Car Rental Sales Agent
Avis Budget Car Rental
05.2022 - 07.2022
- Identify opportunities for upselling and cross-selling to maximize revenue
- Provide exceptional customer service to ensure customer satisfaction
- Utilize data analytics to identify trends and patterns in customer preferences and purchasing behavior and utilize these insights to develop targeted sales strategies
- Effectively communicate the benefits and features of rental services to potential customers to encourage sales
- Conduct and participate in regular training sessions for rental sales agents to improve their upselling and cross-selling skills
- Implement innovative sales techniques to attract new customers and increase rental service revenue.
Emergency Veterinary Receptionist
MissionVet Specialty & Emergency Clinic
12.2021 - 05.2022
- Scheduled appointments for clients and followed up with reminders
- Coordinated with veterinary staff to ensure smooth and efficient patient flow, minimizing wait times and maximizing patient care
- Ensure that all client information is kept confidential and secure, following the clinic’s privacy policies and procedures
- Assist in training new receptionists on clinic policies and procedures to ensure consistent and high-quality customer service.
Customer Service Representative
Okin BPS
05.2021 - 12.2021
- Provide exceptional customer service by actively listening to customer concerns and finding suitable solutions to meet their needs
- Develop and maintain a comprehensive knowledge of the company’s products and services to effectively assist customers with their inquiries and provide accurate information and solutions
- Handle customer complaints and resolve issues in a timely and efficient manner to ensure customer satisfaction and retention
- Provided exceptional customer service to clients, answering their questions and addressing their concerns in a timely and professional manner
- Collaborate with cross-functional teams to identify areas for process improvement and provide recommendations to increase efficiency and productivity
- Conduct regular training sessions for new customer service representatives to ensure they are equipped with the necessary knowledge and skills to provide exceptional customer service.
ESL Teacher
M:UM English Academy
07.2017 - 05.2021
- Develop and implement engaging and interactive lesson plans to promote student learning and fluency in English
- Assess and track student progress through regular evaluations and assessments to ensure effective learning and development
- Utilize technology and digital resources to enhance language learning and engagement in the classroom
- Create a supportive and inclusive classroom environment that fosters a sense of belonging and encourages cultural diversity
- Provide individualized attention and support to students with varying English language proficiency levels to promote their progress and success in the classroom
- Collaborate with other ESL teachers to share best practices, resources, and strategies for effective language instruction.
Substitute Teacher
Harlandale ISD
01.2016 - 06.2017
- Maintain a calm and orderly classroom environment to promote student focus and minimize disruptions
- Follow and enforce school policies and procedures to ensure a safe and inclusive learning environment for students
- Maintain flexibility in adapting to different grace levels and subjects, as well as accommodating any last-minute schedule changes or classroom needs
- Maintain open and effective communication with the regular classroom teacher to ensure a seamless transition and provide updates on student progress and behavior while serving as a substitute teacher.
- Supported extracurricular activities such as tutoring sessions or after-school clubs by providing supervision or leading specific programs related to subject expertise.
Cashier
Home Depot
10.2014 - 02.2016
- Implement efficient cash handling procedures to minimize errors and maintain a high level of accuracy in cash transactions
- Maintaining a positive and friendly attitude towards customers, ensuring that they have pleasant shopping experiences
- Provide excellent customer service by assisting customers with their and answering inquiries they may have
- Collaborate with the Loss Prevention team to ensure cash handling procedures follow company policies and procedures
- Maintaining a clean and organized work area to ensure a safe and efficient cashiering process.
Peer Advisor/Student Ambassador
Alamo Community College District
01.2013 - 06.2014
- Enhanced peer support by developing and implementing effective advising strategies.
- Provided guidance to fellow students, resulting in improved academic performance and personal growth.
- Collaborated with faculty and staff to address student concerns and ensure a positive campus experience.
- Organized workshops for skill development, increasing student involvement and enhancing overall learning outcomes.
- Served as a liaison between students and campus resources, streamlining access to essential services for academic success.
- Conducted regular check-ins with assigned students, offering tailored advice for their unique needs and goals.
- Mentored new Peer Advisors, ensuring ongoing quality support for students across diverse disciplines.
Sales Associate
Old Navy
10.2011 - 01.2014
- Utilize product knowledge to offer personalized recommendations to customers based on their needs and preferences, leading to increased sales and customer satisfaction
- Develop and maintain product knowledge to provide exceptional customer service and drive sales
- Provide exceptional customer service by resolving any customer issues or concerns in a timely and professional manner
- Assist in organizing and maintaining the store's visual merchandise displays to ensure a visually appealing and attractive shopping environment for customers
- Assist with visual merchandising and ensure that all products are presented in an attractive and organized manner
- Collaborate with team members to achieve sales targets and drive store performance
- Collaborate with team members to create a positive and energetic work environment that promotes teamwork and productivity.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Arts - International Relations
University of The Incarnate Word
San Antonio, TX05.2017
Associate of Arts - Liberal Arts
Palo Alto College
San Antonio, TX05.2014
Skills
- Policy Adherence
- Documentation
- Cultural Sensitivity
- Public Speaking
- Task Prioritization
- Attention to Detail
- Professionalism
- Stress Management
- Critical Thinking
- Computer Literacy
- Ethical Conduct
- Confidentiality Maintenance
- Customer Service
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Korean
Limited Working
Timeline
Test Proctor/Administrative Assistant
FSG – Propel Career Academy
06.2023 - Current
Hostess
BB.Q Chicken
04.2023 - Current
Medical Front Desk Receptionist
Castle Hills Family Practice
07.2022 - 06.2023
Car Rental Sales Agent
Avis Budget Car Rental
05.2022 - 07.2022
Emergency Veterinary Receptionist
MissionVet Specialty & Emergency Clinic
12.2021 - 05.2022
Customer Service Representative
Okin BPS
05.2021 - 12.2021
ESL Teacher
M:UM English Academy
07.2017 - 05.2021
Substitute Teacher
Harlandale ISD
01.2016 - 06.2017
Cashier
Home Depot
10.2014 - 02.2016
Peer Advisor/Student Ambassador
Alamo Community College District
01.2013 - 06.2014
Sales Associate
Old Navy
10.2011 - 01.2014
Bachelor of Arts - International Relations
University of The Incarnate Word
Associate of Arts - Liberal Arts
Palo Alto College
Similar Profiles
Natalie ChapaNatalie Chapa
Director of Operations at Propel Futsal & Soccer AcademyDirector of Operations at Propel Futsal & Soccer Academy
Diane RauseoDiane Rauseo
General Cleaner at Northeast Community Propel AcademyGeneral Cleaner at Northeast Community Propel Academy
Suraj Dharmdasji PatilSuraj Dharmdasji Patil
Tutor at Jawan Defence Career Academy, WardhaTutor at Jawan Defence Career Academy, Wardha
Amber Smith, MBAAmber Smith, MBA
Accounting & Research Intern at Sports Media IncAccounting & Research Intern at Sports Media Inc
Cameron PrescherCameron Prescher
Uber Driver at UberUber Driver at Uber