Provided technical support for customers in resolving complex issues.
Reviewed documents for accuracy prior to submission or publication.
Implemented process improvements to increase efficiency and reduce costs.
Performed quality assurance testing on newly developed software applications.
Generated reports to track performance metrics of team members.
Conducted regular meetings with staff to review progress and address any concerns.
Assisted in developing strategies to increase customer satisfaction levels.
Coordinated with other departments to ensure efficient workflow processes.
Provided technical support for users experiencing difficulties with software applications.
Researched and analyzed customer feedback to identify areas of improvement.
Developed and implemented specialized procedures for customer service operations.
Visual Inspector
MS Aerospace
Sylmar, CA
03.2021 - 12.2022
Participated in continuous improvement initiatives related to improving quality assurance measures.
Utilized various hand tools such as microscopes, magnifying glasses, and gauges during inspection processes.
Performed first article inspections on newly manufactured parts according to established procedures.
Reviewed customer complaints and implemented changes in order to improve quality assurance standards.
Inspected products for defects, quality, and accuracy of product specifications.
Participated in root cause analysis investigations when necessary.
Provided guidance to other team members regarding best practices for inspecting products.
Documented inspection results in a timely manner according to company guidelines.
Performed visual inspections of components in accordance with customer requirements.
Communicated effectively with management regarding any discrepancies found during the inspection process.
Maintained a clean work area at all times by adhering to 5S principles.
Reported defective parts to supervisor for review and corrective action.
Maintained accurate records of all incoming, outgoing, and rejected products.
Chef
Chop Stop
Valencia, CA
03.2018 - 01.2020
Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
Reviewed operational records to determine amount of food used in order to maintain appropriate inventory levels.
Organized special events such as banquets or buffets requiring complex menus or decorations.
Adhered to budget guidelines when purchasing ingredients and equipment.
Planned menus, ordered supplies and managed kitchen staff.
Trained new chefs on proper cooking techniques and menu items.
Supervised team members during meal service to ensure accuracy of orders.
Maintained a clean work environment by adhering to sanitation policies and procedures.
Stored foods correctly using correct storage containers and labelling systems.
Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
Chef Helper
Tortas Ahogadas Guadalajara In L.a. # 2
Newhall, CA
06.2013 - 08.2017
Organized all kitchen supplies including ingredients, cookware, tools, equipment and storage containers.
Checked temperatures of ovens and grills with thermometers to ensure proper heating levels.
Sliced vegetables such as onions, mushrooms and peppers for salads or other dishes.
Carved meats such as chicken breasts, steaks or pork loins for entrées.
Garnished finished dishes with parsley sprigs, olives slices or lemon wedges before serving them.
Set up banquet tables with tablecloths, centerpieces and place settings prior to events.
Transported prepared food from kitchen to serving areas using carts or trays.
Seasoned cooked foods such as meats, vegetables or soups with herbs before plating them.
Observed proper food handling procedures when preparing foods for cooking or serving.
Maintained a clean working environment by sweeping floors, washing walls and removing garbage from kitchen area.
Assisted in the preparation and presentation of meals according to recipes and standards.