Maria Perez
Buford,GA
Summary
Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering 8+ year background building and managing online stores and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints. Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
House Keeping Supervisor
Hampton Inn And Suites
10.2006 - 10.2011
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Decision maker and able to handle eventualities when necessary.
Online Retailer
Intermarine Import Export
04.2012 - 10.2013
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through email, live chat, and social media platforms.
- Provided exceptional customer service through personalized recommendations, creating loyal clientele and increasing word-of-mouth referrals.
- Spearheaded the implementation of an improved payment system that increased security measures and reduced instances of fraud-related chargebacks.
- Overhauled email marketing strategy by segmenting audience lists and personalizing content based on browsing behavior, leading to higher open rates and clickthroughs.
BDC Representative
Drivers AutoMart
12.2013 - 11.2014
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Assisted management in analyzing performance metrics, identifying areas for improvement and implementing new strategies.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
BDC Representative
AutoNation
12.2014 - 06.2015
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Developed strong business relationships to provide service and value beyond customer expectations.
Online Retailer Sales
LMS
11.2015 - Current
- Managed logistics partnerships effectively, ensuring timely deliveries and addressing any shipping-related issues promptly to maintain positive customer relationships.
- Utilized social media platforms to engage with customers and promote new products, driving brand awareness within target demographics.
- Implemented an efficient returns process that streamlined refunds or exchanges while reducing overall return rate.
- Partnered with influencers within the niche market space to expand brand reach and generate a surge in new customer acquisitions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through email, live chat, and social media platforms.
- Negotiated favorable terms with suppliers, securing competitive pricing and timely deliveries of high-quality products.
- Analyzed sales data to identify trends and optimize pricing strategies, maximizing profitability without sacrificing customer satisfaction.
- Streamlined order processing for faster delivery times, resulting in increased repeat business and positive customer feedback.
- Managed inventory levels effectively to minimize costs while ensuring product availability for customers at all times.
Education
Furness Horace High School
Philadelphia, PASkills
- Online Advertising
- Website Management
- Customer Engagement
- Online platforms
- Inventory Management
- Product sourcing
- Order Fulfillment
- Shipping
- Pricing strategy
- Shipping management
- Customer Service
- Problem-Solving
- Attention to Detail
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Online Retailer Sales
LMS
11.2015 - Current
BDC Representative
AutoNation
12.2014 - 06.2015
BDC Representative
Drivers AutoMart
12.2013 - 11.2014
Online Retailer
Intermarine Import Export
04.2012 - 10.2013
House Keeping Supervisor
Hampton Inn And Suites
10.2006 - 10.2011
Furness Horace High School