Maria Perez
Modesto,CA
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at MTM Transportation. Excelled in problem-solving and active listening, adept at Microsoft Excel and payment processing. Demonstrated ability to improve call efficiency, significantly reducing hold times. Collaborated effectively with teams to exceed service goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
MTM Transportation
05.2018 - 08.2023
- Responded to customer requests for products, services, and company information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Crew Member
Auntie Anne's Pretzels
07.2016 - 02.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Duncan Russell
Tracy, CA06-2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Microsoft Excel
- Payment Processing
- Paperwork Processing
Languages
Spanish
Native or Bilingual
Interests
- DIY and Home Improvement
- Baking
- Crafting and DIY Projects
Timeline
Customer Service Representative
MTM Transportation
05.2018 - 08.2023
Crew Member
Auntie Anne's Pretzels
07.2016 - 02.2017
High School Diploma -
Duncan Russell
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