Maria Perez
Leander,TX
Summary
Highly organized Medical Office Assistant with a proven track record in optimizing administrative functions within high-volume healthcare environments. Demonstrates expertise in medical terminology, billing processes, and patient chart management, contributing to enhanced patient satisfaction and streamlined operations. Recognized for exceptional multitasking capabilities and delivering outstanding customer service while implementing policy improvements and workflow enhancements. Strong communication and problem-solving skills ensure effective collaboration and efficient office management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Coordinator
At Home Quality Care
Austin, TX
08.2023 - Current
- Worked in synchrony with other leaders to reach objectives.
- Managed inventory and ensured timely ordering of office supplies.
- Coordinated medical supply inventory to ensure constant availability of essential items.
- Facilitated the transfer of patient medical information to relevant external parties and updated internal records accordingly.
- Executed accurate database entries.
- Coordinated interdepartmental communications on behalf of the practice manager.
- Engaged in learning new software introduced to the office environment.
- Gathered data and confirmed insurance details during admissions process.
- Ordered medical supplies as needed to keep inventory stocked.
- Ensured accurate completion of insurance-related tasks.
- Collaborated with the DON to help train and orient new staff.
- Scheduled duties tailored to individual nursing areas.
- Regularly updated knowledge of insurance regulations affecting billing procedures.
- Addressed patient questions swiftly regarding provided services.
- Handled patient records organization, ensuring accurate filing and updated authorization statuses.
- Handled tasks including document duplication, faxing records, and organizing mail.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of patient status.
- Answered incoming calls from patients and provided basic information about services offered by the office.
- Created reports summarizing daily referrals for the corporate office to review.
- Coordinated communication between patients, staff members, outside agencies, and vendors regarding therapy matters.
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Researched and prepared the reports required by management.
- Provided excellent service and attention to patients through phone conversations.
- Worked successfully with a diverse group of coworkers to accomplish billing goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
PHC/PAS Program Supervisor
Rosy Healthcare
Austin, TX
07.2021 - 07.2023
- Ensured compliance with all applicable laws, regulations, standards and codes of practice.
- Maintained client records in compliance with local, state, federal, agency and contractual regulations, helped clients manage financial accounts and cultivated client independence.
- Implemented tracking systems for participant engagement, enhancing program effectiveness.
- Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
- Monitored health of clients, communicated with medical professionals, implemented preventive strategies to limit illness and serious incidents and coordinated documentation across shifts.
- Partnered with program management on recommendations, process improvements, and corrective action plans.
- Facilitated cross-departmental collaboration to meet program objectives and deadlines.
- Facilitated team meetings to discuss progress on projects and initiatives.
- Prepared detailed reports for stakeholders, highlighting program achievements and challenges.
- Explained program offerings and requirements to participants and answered related questions.
- Maintained accurate records of program activities and results.
- Led team meetings to communicate updates, gather feedback, and align on goals.
- Conducted annual performance reviews of staff members.
- Recruited, interviewed, and hired volunteers and staff.
- Provided leadership, guidance and supervision to staff members.
- Prepared periodic reports, financial statements and records on program activities for management.
- Reviewed data reports related to program outcomes and objectives.
- Utilized social media and digital tools to promote programs and engage with the community.
PHC Manager
Cuidado Casero Home Health Central
Austin, USA
10.2018 - 06.2021
- Oversaw primary home care department for a health agency.
- Coordinated with caseworkers/service coordinators to ensure proper communication for client services.
- Conducted daily communications with DOS and DON.
- Conducted weekly manager meetings using TEAMS platform.
- Effectively utilized PAYCOM for HR processes.
EVV Clerk
Cuidado Casero Home Health Central
Austin, USA
09.2018 - 10.2018
- Served as EVV clerk.
- Utilized previous expertise to work with VESTA DataLogic software.
- Interacted with personal care attendants daily in English and Spanish.
PHC Field Supervisor
Caring Touch Provider Services
Benavides, USA
05.2015 - 08.2018
- Oversaw day-to-day activities for PHC.
- Experienced in VESTA and EVV systems.
- Proficient in clerical office tasks.
- Leveraged proficiency in English and Spanish for successful communications with HMO/MCO entities.
- Possess knowledge of various state forms for medical and provider services.
CBA/PAS Clerk
NSCL, Inc
Benavides, USA
01.2007 - 01.2012
- Held various roles within the company.
- Coordinated hiring and background checks for home providers.
- Audited patient charts for accuracy.
- Managed distribution of incontinent supplies and diabetic shoes.
- Developed detailed payroll logs for departmental providers.
- Transferred log to payroll department for processing.
Data Entry/Medical Records Clerk
Santa Fe Health Care
Benavides, USA
01.2005 - 01.2006
- Entered data accurately in medical records.
- Received nursing notes from LVNs and RNs post-home visits and entered details into patient files.
- All QA-reviewed medical notes were filed and locked away properly.
Data Entry/Medical Records Clerk
NSCL, Inc
Benavides, USA
01.2005 - 01.2006
- Maintained comprehensive and organized medical records.
- Received nurses' notes from LVNs and RNs post-home visits for input into patient files.
- Medical records notes, post-QA review, were filed in patient charts and locked in the Medical Records office.
Education
Associates Degree - Medical Specialization
Coastal Bend College
Alice, TX01.2005
Skills
- Medical Records
- Clerical Experience
- Medical Terminology
- Personal Assistant Experience
- Human Resources
- Microsoft Office
- VESTA DataLogic Software
- EVV
- VESTA Mobile App for EVV
- PAYCOM
- TEAMS
- Paylocity
- Availity
- NPPES
- PECOS
- Palmetto GBA
- CarePortal
- Kinnser
- Doctor's Alliance
- Suture Health
- DocuSign
- Avalon
- Cross-functional collaboration
- Client relations
- Schedule coordination
- File organization
- Records management
- Supply replenishment
- Scheduling
- Workflow oversight
- Inventory auditing
- Administrative support
- Performance improvement
- Vendor engagement
- Scheduling expertise
- Expense reporting
- Document management
- Office administration
- Office management
- Report generation
- Inventory coordination
- Customer service
- Mail handling
Certification
Assistant Administrator, Present
Accomplishments
- Was chosen manager of the year in 2019
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Office Coordinator
At Home Quality Care
08.2023 - Current
PHC/PAS Program Supervisor
Rosy Healthcare
07.2021 - 07.2023
PHC Manager
Cuidado Casero Home Health Central
10.2018 - 06.2021
EVV Clerk
Cuidado Casero Home Health Central
09.2018 - 10.2018
PHC Field Supervisor
Caring Touch Provider Services
05.2015 - 08.2018
CBA/PAS Clerk
NSCL, Inc
01.2007 - 01.2012
Data Entry/Medical Records Clerk
Santa Fe Health Care
01.2005 - 01.2006
Data Entry/Medical Records Clerk
NSCL, Inc
01.2005 - 01.2006
Associates Degree - Medical Specialization
Coastal Bend College
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